Below are the 4 Implementation Consultants, 4 IT Support / Helpdesk Specialists & 4 System Analysts with Ceridian and other systems experience. The Thor Group® provides these and other professionals like SME’s, HRIS Analysts, Payroll Analysts, Integration Engineers, Project Managers, Developers & Database Administrators on a consulting, contracting or direct hire basis.

Does an implementation consultant who is experienced in IT, financial services and software industries, as well as knowledgeable in Ceridian HR, Ceridian Payroll and Ceridian Dayforce pique your interest? Technical knowledge includes Ceridian HR, Ceridian Payroll, Ceridian Dayforce, Kronos, MS SQL, Access, Project and Visio. Educational background includes BS Business Administration. This Certified H&R Block Tax Preparer also obtained Fundamental Payroll Certification.

Major responsibilities of this implementation consultant included implementing Ceridian Dayforce cloud-based enterprise workforce management system and managing the client from sales hand-off to transition to customer support. Key roles covered conducting analysis sessions documenting client requirements and submitting business requirements document for client approval. Configuring Ceridian Dayforce web-based time clocks and data mapping to client specifications, in addition to conducting system administrator and end user training were positive experiences brought to the business table. This individual created supplemental documentations or flow charts and led the client through unit testing, parallel testing and live processing.

Another job covered implementing Ceridian’s hosted web-based TIME PRO time & attendance system for medium and large size clients. The client was managed from sales hand-off to transition to customer support. Tasks consisted of serving as primary contact for new clients while ensuring on-time installation, customer satisfaction and retention, along with conducting analysis sessions documenting client requirements and submitting business requirements document for client approval. Configuring Ceridian’s TIME PRO time & attendance system, web based time clocks and data mapping to client specifications were completed. Advantages included implementation and project management experience with workforce management systems, analyzing business requirements, project planning and project implementation.

How can your organization gain an advantage with the help of an implementation consultant with work background in a health system, as well as skilled in Ceridian HR, Ceridian HPL and Ceridian HPW? Technical skills cover Ceridian HR, Ceridian HPL, Ceridian HPW, Ceridian Dayforce Self-Service, Ceridian Workforce Management and Ceridian Business Intelligence. Educational attainment includes BA Music.

The individual worked in a health system as contract implementation consultant. Main functions included working as a contractor on a project implementing UltiPro in 50+ hospitals for payroll.

Applying implementation experience for configuration of the core HRIS Systems Modules (Payroll/Compensation, Benefit Enrollment, Recruitment, Leave, Performance Management, On-boarding, Employee Self Service and Manager Self Service) was part of the skills. Other proficiencies involved handling UAT (user acceptance testing for benefit and payroll implementation) and applying combined IT and payroll experience in the medical, non-profit, education and technology industries.

Could the future success of your organization be helped by this human capital management (HCM) implementation consultant II who worked in IT and professional services industries, as well as proficient in Ceridian HR, ADP and SAP SuccessFactors? Technical competencies involve Ceridian HR, ADP, SAP SuccessFactors, Oracle and Workday. Educational background includes Master of Business Administration (MBA) and Bachelor of Arts (BA) in English-Communications.

Important contributions of this HCM implementation consultant II included working with clients to understand their human resources (HR) benefits/ payroll needs and addressing their challenges. The job entailed leading discovery sessions (onsite, online) with key client stakeholders to gather requirements and identifying opportunities to improve processes by leveraging an HCM solution. Tasks covered creating detailed standard and custom functional specifications based on scope of work (SOW) and requirements that aided in the data mapping, conversion, configuration, validation, testing, training, deployment and post go-live support. An additional function consisted of producing detailed functional/technical specifications for implementations involving third party vendors: ADP, Ceridian, SAP SuccessFactors, Oracle, Ultimate Software and Workday.

This specialist converted employee data and configured the BenefitFocus platform based on client’s specs and loaded census data into platform to produce deduction files of employee HR benefits. Skills brought to the table involved performing UAT of configuration and custom code in testing and staging environments, as well as regression testing of functionality. Additional functions involved liaising with off-shore developers on custom code requirements by providing test scenarios to test code before deployment, along with consulting with client’s project team throughout project life-cycle and record all communication on Salesforce CRM software.

What can an implementation consultant with work background in software, banking and financial services industries, as well as specialization in Ceridian HR, Ceridian SourceWeb and Ceridian Time & Attendance bring to your organization? Technical specializations involve Ceridian HR, Ceridian SourceWeb, Ceridian Time & Attendance, QuickBooks and Quicken. Training completed includes Ceridian SourceWeb implementation and using Ceridian Time & Attendance Training.

Working with areas such as installing UltiPro Payroll/HR software systems and implementing employee/manager self-service were some of the responsibilities of this implementation consultant. Duties covered analyzing client requirements, customizing software, training clients and providing technical support during the start phase. This individual assisted the client with database setup as well as managed all aspects of payroll/HR and tax implementation from post sales to go live to transition to the customer support team. Creating and managing a milestone list and project plan for each client, in addition to giving the client a scope of services purchased and implemented were skills brought to the table. Weekly or bi-weekly meetings were conducted with the client to give project updates and responsibilities.

Tasks in another job involved installing payroll and personnel software systems. The job covered mentoring and developing direct report project analysts, configuring the in-house mainframe company level for each client and managing the payroll/ tax implementation for each client. Functions involved implementing the general ledger for the client, giving the client a scope of services purchased and implemented, as well as coordinating project management with other Ceridian services: Time & Attendance, Ceridian 401k, POP, FSA and wage attachment disbursement. Multiple clients were simultaneously managed in various implementation stages.

What can an IT support/helpdesk specialist with work background in consumer goods, retail and IT services industries, as well as specialization in Ceridian HR bring to your organization? Technical specializations involve Ceridian HR, AS/400, RPG/ILE, CL/400, Query/400 and Client Access. Educational attainment includes BS Management Information Systems, AAS Information Technology-Programming, as well as IT Institute & National Career Readiness Certificate. This individual is also A+ certified.

Working with areas such as handling phone calls and software/hardware support for an array of customers (retail, textile, furniture, trucking), developing RPG programs to meet customers business needs and designing web pages in Microsoft FrontPage were some of the responsibilities of this IT specialist. Duties covered reinstalling Windows and a range of other software to PCs/laptops, along with replacing peripherals. Key roles involved successfully removing virus/spyware from workstation and troubleshooting any software/hardware issues. Aside from refurbishing used equipment (computers, printers, scanners, barcode equipment), an inventory of equipment was maintained for sale; the website was also updated. Hardware/ software transactions were entered and completed to customers satisfaction.

In another job, developing and maintaining RPG/ILE programs were done to meet and satisfy the demands of the business. The job covered designing and effectively implementing the current payroll system conversion over to Ceridian. Daily programming maintenance, desktop support and training were provided for 500+ end users. Functions involved handling hardware, software, requests and any system related application issues in a timely manner, as well as setting up users and securities on the system; default printers and out queues were set for user profiles. This individual saved/ restored libraries and objects, as well as checked work active jobs to troubleshoot problems/errors.

Could your organization use a lead helpdesk support specialist who is experienced in IT, business services and manufacturing industries, as well as proficient in Ceridian HR and Ceridian HCM? Technical proficiencies cover Ceridian HR and Ceridian HCM. Educational background includes MS Computer Science (Computer Systems Security), BS Computer Science (minor in Mathematics).

Some impact contributions of this lead helpdesk support specialist included providing internal/ external support via telephone, email and ticketing system, as well as managing the customers system environments utilizing LabTech Monitoring Tool and Remote Desktop Connection. Customers were assisted with adding new users or computers, resetting passwords and disabling accounts using Active Directory. This individual managed customers’ emails using Exchange Server by adding, removing and managing users/ group accounts. LabTech software was utilized to monitor the overall health and managed customer computer systems including workstations, laptops, servers and attached peripherals. Remote support was provided to assist clients on issues ranging from account problems, VPN support, Exchange and network problems.

In another job, end user support was provided for Ceridian HCM SaaS Application. The job consisted of answering incoming calls and emails, logging incidents in Parature Ticketing System and performing remote support for clients using “Log Me In Rescue” and “Go To Meeting” technologies. Aside from providing basic database support, tasks covered running SQL scripts to update, and adding or deleting information in the clients’ databases. Ad hoc reports were created for clients utilizing the application internal reporting tool. Skills brought to the table involved setting up new users’ accounts, resetting passwords and logging in credentials.

Would an IT support /helpdesk specialist with familiarity in IT services, financial services and manufacturing industries, as well as skilled in Ceridian HR and Oracle help your organization achieve greater success? Technical specializations cover Ceridian HR, Oracle, Trux, EnviroWare, Route IIT and FleetMind. Educational background includes Bachelor of Arts in Computer Science and CCNA classes. This individual obtained certifications in Server+.

Making a positive difference with providing hardware/ software (network, operating system, office) support for all laptop (about 150 users) and remote users (about 20 users) were some of the key focuses of this IT support specialist. Other tasks involved changing Active Directory and Oracle passwords. Responsibilities covered creating and updating ghost images for all laptops, troubleshooting various third party applications and setting up training rooms for Oracle training. Providing remediation/patch management on remote users was also completed.

Notable skills used on a regular basis in another job included providing day-to-day support and maintenance for production and test back office systems (Ceridian, Trux, EnviroWare, Route IIT, FleetMind and other applications). Duties covered utilizing Microsoft remote desktop to connect to desktops and servers for troubleshooting, in addition to building out new production and test environments for various applications. Working with the team to create environment and application documentation, assisting the server team with testing for the monthly Windows patches, monitoring nightly vendor feeds and working with vendor if there were any issues were efficiently managed. Working with vendor feeds project with splitting the current Ceridian application environment into two separate environments was part of the job.

Could your organization use an IT support/helpdesk specialist who is experienced in IT, business services and real estate industries, as well as proficient in Ceridian HR and SAP? Technical proficiencies cover Ceridian HR, SAP, SQL, HTML, DHTML, XML, JavaScript, CSS and Flash. Educational attainment includes BBA in Computer Information Systems.

While serving Ceridian and other clients, primary tasks of this IT support specialist included performing various IT/payroll consulting/designing/administration/tier II-level technical support call center services to accommodate client/end user needs, as well as providing on-site/remote software training. Network engineering/administration and tier-two-level corporate headquarter call center technical support (Windows Server 2008, MS Exchange, SharePoint, mobile devices) were efficiently handled. This individual designed complex branding, graphics and flash-driven websites for various clients. An additional role involved developing briefings, brochures, multimedia presentations, web pages, promotional products and technical illustrations for use in products, technical manuals, literature, newsletters and slide shows.

In another job, contributions involved providing Level Two professional client support via phone, chat or email employing 10 mostly proprietary software, virtual and mainframe solutions, processing a high volume of client cases of products/ services, in addition to resolving a targeted percentage of those inquiries in a timely fashion. Skills consisted of troubleshooting client problems, identifying the root cause of the problem and using tools/ resources appropriately to determine how to resolve client issues. Case management between 50 – 100 of service requests and service dispatches was carried out, along with coordinating next business day parts and service orders. Training the staff (EHR/EMR software) and public users’ basic, moderate and advance levels of technology classes in learning center was completed.

Could your organization use a systems analyst who is experienced in real estate, software and business services industries, as well as proficient in Ceridian HR and Ceridian Payroll? Technical proficiencies cover Ceridian HR, Ceridian Payroll, IBM Mainframe, SQL, DB2 and UNIX. Educational attainment includes Master of Business Administration (MBA) and Bachelor of Science in Computer Information Systems. This individual is preparing to obtain PMP status.

One of the primary tasks of this systems analyst included serving as liaison between the business community and the IT organization in providing technical solutions for Ceridian’s Signature HR/Payroll System. Performing payroll software projects dealing with new company setup, benefits setup, importing/exporting data, new employee data uploads, transferring employees between companies were also handled. Other concerns were open enrollments, federal, state, local W2s, 1099s and federal/state/local taxes. This individual led the year-end W2s and 1099s, one of the largest revenue-generating product for Ceridian. Contributions involved identifying and recommending improvements for the payroll system in response to changes to regulatory requirements, including workflow changes. Managing project workflow and coordinating project resources (both Ceridian and Offshore) to ensure successful project completion were accomplished.

The job involved automating and improving payroll/tax systems by analyzing user requirements/ procedures, defining key issues and implementing solutions. Risks were mitigated by ensuring filings were remitted in compliance with federal, state and local agency requirements (99.6% accuracy rate). Areas of expertise included strategically managing time and expediently resolving problems for optimal productivity, improvement and profitability, as well as having ability to direct multiple projects effectively.

What can a systems analyst with work background in IT and business services industries, as well as specialization in Ceridian HR, Ceridian HPW and ADP bring to your organization? This college graduate’s technical specializations involve Ceridian HR, Ceridian HPW and ADP. The individual is affiliated with American Payroll Association.

Working with areas such as researching and analyzing complex business processes and identifying efficiency opportunities/ solutions to resolve process gaps or business challenges were some of the skills brought to the table. Duties covered interfacing effectively with multiple functions and organizations in all levels of management, preparing business requirements (BRDs), system requirements (SRS), functional specifications and defining project plans. Working with ADP Ev4 and reviewing business practices for onboarding customers with ADP coming onboard with Ceridian were some of the tasks. User acceptance testing and verifying performance were conducted. Key roles covered communicating clearly and timely to customers and management, serving as a system matter expert in most of the applications, in addition to helping with support in implementation and support.

Responsibilities consisted of planning and conducting analysis of business problems, along with evaluating and developing systems/ procedures. This individual was in-charge of full implementation project, including data mapping and the configuration design/ implementation. Tasks consisted of defining scope, designing, planning and coordinating each task, as well as overseeing all aspects regarding configuration management following the methodology. Accomplishments included managing, maintaining and improving a client base totaling over $1M in sales revenue per year; successfully exceeding monthly/ quarterly sales quotas; and developing new streams of revenue through consistent client contact and referral/lead generation.

Could the future success of your organization be helped by this systems analyst who worked in software and business services industries, as well as proficient in Ceridian HR and Ceridian Dayforce HCM? Technical competencies involve Ceridian HR, Ceridian Dayforce HCM, SQL and XML. Educational attainment includes Bachelor’s degree in Business Management. This individual is pursuing Certified Payroll Professional status.

Important contributions of this systems analyst included serving as primary consultant and subject matter expert for the Dayforce HCM suite of tools, providing in-depth analysis and recommending solutions to business problems related to supported services or HCM applications within Ceridian’s Managed Services offering. Engaging cross-functional resources both internally and externally with customer organizations was done to solve problems, address bug fixes, recommend systems enhancements or implement system changes. Data extraction was performed for the service organization for the purpose of reporting. Skills brought to the table included creating and updating documentation, revising project specific documentation, updating configuration workbooks, standard operating procedures (SOPs) and product release notes.

Tasks covered utilizing project management, technical and analytical skills to provide support to ensure the highest quality of service delivery to Ceridian users/ customers, triaging inquiries/ issues, and categorizing the solution path. This specialist was responsible for managing assigned escalations, researching or providing root cause analysis, and adhering to client SLAs. Functions covered completing systems configuration changes and testing to ensure the application changes work as designed to meet client needs. Assistance was provided in reporting, developing queries, along with organizing and extracting data using SQL or MS Access.

Does a senior systems analyst who is experienced in the consulting solutions/professional services industry, as well as knowledgeable in Ceridian HR, Ceridian Payroll, ADP and Oracle pique your interest? Technical knowledge involves Ceridian HR, Ceridian Payroll, ADP, Oracle, QuickBooks, Cognos, Deltek, Access and Visio. Educational attainment includes Bachelor of Science in Accountancy. This individual is a Certified Associate in Project Management (CAPM).

Major responsibilities of this systems analyst included managing ERP system projects, from planning to scheduling, data migration, change management, conducting fit-gap analysis and user training. Key roles involved managing the deployment of new system functionality/upgrades; user testing and training; as well as collaborating with business users and IT to leverage technology solutions and address business needs. Acquisitions were integrated into Oracle Financials system, as well as parent company systems, processes and culture. Custom tools/ solutions were innovated to close gaps and ensure business stakeholders received all required reporting, analysis and data support. This specialist managed Deltek Costpoint ERP implementation, ADP and Ceridian Payroll systems, including electronic time collection, employee maintenance, reporting management and system linkage. Delivering data cleansing and extensive process improvements to a customer QuickBooks system was completed.

Another job covered serving as a go-to resource for energy business in North America, supporting legal entity mergers/name changes, managing entire project lifecycles and delivering performance updates to senior managers and team members. Functions consisted of developing project plans, tracking progress versus schedule, managing risks, UAT, stakeholder communications, in addition to aligning technology tools with operational needs (lead to contract software).