Below are the 6 IT Helpdesk Specialists & 5 JDE Software Implementers / Consultants proficient in JD Edwards and other systems experience. JD Edwards professionals are provided by The Thor Group® on a consulting, contracting or direct hire basis.

Could the future success of your organization be helped by this IT helpdesk specialist with experience working in fertilizer and IT industries? Educational attainment is composed of BS IT with a concentration in Business Systems design and Business Systems Analyst. Technical skills involve JD Edwards (ERP), Bomgar, Oracle and Excel V-lookup.

Contributed to the organization’s success by installing and configuring all required software, updating, upgrading, providing customer support by answering end-user questions, as well as resolving technical system and hardware issues. While working in an IT company as an IT helpdesk specialist, provided data entry via Excel-V-lookup, data consolidation, as well as collected and analyzed data.

Supported organizational goals and objectives by becoming efficient user of ERP systems Oracle JD Edwards (Backup and recovery, order management, asset tracking, product identification, finance resource management). Serving as a helpdesk/data specialist in a fertilizer company, installed and configured computer hardware, software, systems, networks and aided end-users in their questions. Some of the tasks were planning and undertaking scheduled maintenance upgrades, as well as using remote tools such as Bomgar to fix end-user issues remotely. Furthermore, did data entry, data cleanup and data validation, in addition to data consolidation and collecting as well as analyzing data. In addition, became efficient in creating business required documents and became familiar with methodologies such as Waterfall, Agile and Spiral.

Is impacting your organization with an IT helpdesk specialist with extensive work experience in a regional medical center a current business consideration? Educational attainment is composed of Network Administrator Degree program. Software skills involve JD Edwards, Cerner Desktop Support, ORcad Administration, Citrix, Active Directory, Symantec Ghost, Active Directory and Lotus Notes (client).

While employed in a regional medical center as an IT helpdesk specialist, provided desktop support in a team setting with an emphasis on first call resolution and general problem solving for hardware, software, telecommunications as well as Active Directory. Daily duties included systems monitoring, first call resolution, and maintaining call problem resolution records. Also, noted capabilities for generating documentation for team usage, as well as procedure & process. Some of the tasks were doing call reporting statistical analysis for team efforts. In addition, served as an on and off site telecommunications engineer trainee, for IP, analog, DCP two and four wire systems in AVAYA.

Part of the job as a sr. site administrator was to configure new system users in Active Directory support for desktop PCs, in Windows XP Pro, Lotus, JDE IBM AS/400 console, Essbase, WinSpc, and Predator. On the server side, WSUS, Bart PE, Symantec AV Enterprise, Symantec Backup Exec 11d, LMTools and a wide variety of engineering applications such as Solid Works, DFMA, 3Dvidia, Cadence, CF Design, Metro Works, Altium, SMP, Mini Tab, COSMOS and Cadra were utilized.

What contributions could an IT helpdesk specialist who worked in automotive, engineering/technology and computer systems industries bring to your organization? Technical skills involve JD Edwards, AS/400, Ubuntu and MySQL.

Challenges like diagnosing and fixing computer problems for 150,000 user help desks, as well as answering 40-50 phone calls a day were welcomed and successfully completed on a regular basis. Serving as an IT helpdesk specialist in an engineering/technology company, administered JD Edwards accounts, as well as kept Active Directory up to date. As an information systems helpdesk specialist, responsible for answering helpdesk phone calls and trouble tickets and working on LAN, as well as directly responsible for overseeing trouble tickets and delegating to other technicians. Some of the tasks were solving helpdesk trouble tickets over the phone and in person, as well as diagnosing computer hardware and software problems. In addition, fixed hardware and software problems, completed hardware and software upgrades, as well as did desktop support upgrades.

Shared expertise by working on the JD Edwards System to keep computer inventory accurate. Acting as an IT helpdesk specialist, diagnosed computer hardware and software problems, as well as provided desktop support. Other duties were doing server upkeep, deployment of new software, general networking upkeep and problem solving, as well as installing and configuring LAN equipment such as printers, computers, hubs and switches.

Would it be beneficial for your organization to employ an IT helpdesk specialist/administrator with experience working in pharmaceutical and retail industries? Educational background is composed of Associate’s Degree in Information Technology. Technical skills involve JD Edwards, RDP and TeamViewer.

Serving in a health network as an IT helpdesk specialist/administrator, duties included troubleshooting JD Edwards, as well as configuration of PBX switch for various desktop phones (Voicemail, Extensions). Also, used remote help when necessary (RDP, TeamViewer), as well as escalated and closed out network/server issues. This specialist acted as the assigned center’s technical liaison and proactively managed the reported cases. This included automated and customer reported issues, requests, questions, and concerns. The position entailed working closely with technical staff, Application Support, Network Operations team, management and other internal teams to provide a successful, seamless, and ensured a timely resolution of issues. Moreover, maintained ownership of the items from start to finish and was required to provide timely and professional, high quality updates to the customer.

As a helpdesk support in a pharmaceutical company, troubleshot JD Edwards, worked on Active Directory, set up usernames and passwords, as well as used full understanding of privacy acts and compliance. Furthermore, logged and tracked all calls, used Avaya Call Center, as well as troubleshot MS Office Suite.

Would a detail-oriented IT helpdesk specialist with work experience in software, retail and power systems industries fit in your organization? Educational attainment is composed of Bachelor of Science in Computer Science. Computer skills involve JD Edwards and SAP.

Some accomplishments included resolving external client complaints regarding proprietary medical IT software (PACS/RIS), a national client base of over 600 small to mid-sized organizations. Serving in a software company as an IT helpdesk specialist, troubleshot network and connectivity issues as indicated by proprietary monitoring software (iTivity), as well as processed all incoming email requests and escalations sent by both end users and remote monitoring software. Also, used extensive data entry for complex issues which required escalation being detailed and concise, as well as did helpdesk on-call 24/7 for critical issues on a rotational basis (7am-8pm for phone coverage).

Shared expertise by resolving shipping issues and processing refunds based on product returns along with placing new sales through JD Edwards. Serving as a customer service representative in a retail company, followed up and processed all customer support related emails in addition to the high call volume. Software used were JD Edwards/Microsoft Outlook/Microsoft Excel.

How can a helpdesk support specialist who worked in financial services, industrial equipment and telecommunications industries help your organization? Technical expertise includes JD Edwards, Citrix, Oracle, SAP, VDI and VMware. Professional certifications involve MCSE and MCSA.

Working with challenging issues such as supporting JDE (JD Edwards), Oracle, Citrix, Remote App, VMware, ESM, SharePoint, CRM, APEX Planner and other programs have vetted this specialist’s work experience. Serving as a helpdesk support specialist in an industrial equipment company, provided technical assistance with Windows 7 and 10, Microsoft Office 2010, 2013, 2016, and 365. Also, supported end users with ManageEngine and Service Desk programs, Call Manager, AT&T VOSS, TeamViewer, Remote Desktop Connection, and onsite network connectivity. Moreover, supported corporate staff with over 450 local end users, and over 600 end users located at other branches and home-based environments.

The position entailed providing support of Microsoft desktop applications (MS Office Suite, Outlook and MS Communicator). While employed in a financial services company as a helpdesk support, serviced all technical needs for executive staff and vendors for Fortune 100 companies. In addition, excelled in supporting over 250,000 end users in fast-paced, high call volume environment for agents all over the world.

Would hiring a software consultant with experience working in electronics, food processing and steel distribution company help meet the needs of your organization? Educational background is composed of BA Computer Science and MBA International Business. Core competencies consist of JD Edwards Financial and JD Edwards Sales Order Management. Programming skills involve OS/400, CL/400, SQL, DBU and RPG applications (ILE and free).

Acting as a software consultant, provided technical support for multiple JD Edwards interfaces, as well as completed custom RPG programming primarily focused on interfaces for JDE Sales Order module. This professional worked on modifications to JDE World version A7.3 based on varying customer requirements, as well as improved transportation routing and shipment costing software. Part of the job was to redesign and implement a custom order entry and inventory system, as well as custom modifications and interfaces to JDE World version A7.3. In addition, maintained and improved monthly financial processes, as well as created custom processes to load harmonized tariff data for Canada, US, and Mexico.

While working as a systems analyst, managed software transition from a custom accounting system to the JDE World version A7.3. Furthermore, integrated external processes to interface with the JD Edwards G/L, A/P and A/R modules. Additionally, applied new JDE version releases and retrofitted customized JDE programs, as well as renegotiated software service fees which saved over $30K a year.

Could the future success of your organization be helped by this software consultant with work experience in business systems, manufacturing and electronics industries? Educational background is composed of Applied Science in Computer Science. Technical skills involve Oracle JDE OneWorld ERP and Oracle Accounting: Data Migration & Training, as well as Epicor ERP and Accounting Applications. Professional certifications consist of APICS Certified: Inventory and Production Management, Planning and MRP as well as GMP: Good Manufacturing Practices.

Contributed to the organization by acting as project manager and business analyst for software set-up and configuration for ERP Software: NetSuite. Serving as a software consultant in a business systems company, acted as project manager for Web-based, EDI and Contract billing and special projects. Also, worked on Epicor BAQ (SQL Query Tool) and Dashboard creation for multiple sub-contract clients.

Supported organizational goals and objectives by managing Infor visual manufacturing applications change, integration and development for 300M dollar consumer goods manufacturing company. As an ERP application business analyst, implemented JDE OneWorld Enterprise ERP and Oracle Financials, as well as re-engineered complete ERP Supply Chain Process, from demand to delivery. Furthermore, created New Operational daily SOP’s with Critical Control Point reporting and analysis of successful SOP execution, as well as managed multiple departmental processes and reporting projects.

Is impacting your organization with a lead JDE/software consultant who worked in outsourcing, pharmaceutical and retail industries a current business consideration? Educational attainment is composed of Bachelor of Commerce. Software knowledge consists of JD Edwards EnterpriseOne, JD Edwards Tools, Oracle, SQL Server, Access, FoxBase, FoxPro, TOAD and SQL Developer. Professional credentials involve Certificate in Oracle 7 with Developer 2000 for Client Server Application, Certificate in Novel Engineer with troubleshooting (Ver3.12 & 4.11) and Certificate in Web Design.

While employed in an outsourcing company as a lead JDE/software consultant, presently acted as lead consultant for Oracle EnterpriseOne at a pharmaceutical and retail company. Some of the tasks were serving as a full service EnterpriseOne developer, applications, distribution consultant for 7 years while providing services indirectly through a technology firm.

Part of the job as a lead developer in a pharma solutions company was to interface with functional users to define and document technical requirements for application software using structured user interviewing techniques. Other duties were defining and documenting system scope, current logical view, general technical requirements and proposing logical view using structured design and analysis techniques. In addition, evaluated and recommended design and development technology alternatives. Furthermore, evaluated existing and new system functionality as well as determined any requirements not met by the specific system and developed action plan to correct deficiencies.

What contributions could a software consultant with experience working in logistics, transportation and manufacturing industries bring to your organization? This individual has over 25 years of experience on IBM AS/400 platform with 17 years JD Edwards’ software experience. Technological skills involve JDE World & World Development Tools. Programming skills consist of IBM AS/400, RPG, SQL, SDA, DFU, RDA, American Software and PkMS.

Challenges like interfacing JDE Sales, Inventory, Purchasing and Accounting modules with PkMS Warehousing system were welcomed and successfully completed on a regular basis. As software consultant in a transportation company, converted a 500,000 square-foot warehouse from PkMS to JD Edwards. Some of the tasks were modifying JDE cycle count programs to facilitate the conversion, and developing custom program to reconcile JDE Financials with PKMS. Also, developed an interface between JDE and company Internet Parts Ordering application, allowing for seamless processing of RFQs, Sales Orders and Acknowledgements from all company point-of-sale locations in the US.

Shared expertise by creating custom programs to read and validate incoming orders and RFQs from the company website apart from creating appropriate order types in F4210 and F4211. Furthermore, created custom program to interrogate F4211 for changes in Next Status field and transmitted appropriate information regarding order status to website.

Would it be beneficial for your organization to employ a software consultant who worked in software, manufacturing and telecommunications industries? Core competencies involve JD Edwards, RPGII, RPGIII, RPG/400, ILE (free format), SQL/400 (embedded SQL), DB2/400 (SQL indexed database), DB triggers and QUERY/400.

Serving in a software company as a software consultant/contractor, acted as member of multiple teams that developed, managed and supported various projects on legacy systems of an ERP conversion to JD Edwards. Projects included conversions, interfaces and program communication with JDE, Robot Set up, EDI processing, MQSeries communication, XML response formatting, Warehouse Management, and FTP processing to and from various data warehouse servers. All the development and enhancements were done using RPG ILE (Free Form) modules and service programs, Embedded SQL, Stored procedures, CL programming and other native AS/400 development tools commands and API’s. SDLC (Software Development Life Cycle) procedures were in place and used for each enhancement or new application created.

As a software consultant in a manufacturing company, designed, developed and supported EDI 856 formatted ASN systems to improve the receiving process within multiple fulfillment centers. Also, enhanced other sections and modules of PkMS WMS software to meet customized needs. This increased workflow by allowing better movement of inventory within the warehouses. Most of the PkMS base software was in RPG II and III format, which were converted to modular RPG ILE (Free Form) with service programs and binding directories.