Below are the 5 IT helpdesk Specialists and 2 JDE Software Implementers / Consultants with JD Edwards & other systems experience. The Thor Group® provides these and other technical professionals with JD Edwards & other systems experience on a consulting, contracting or direct hire basis.

Would it be beneficial for your organization to employ an IT helpdesk specialist with experience working in government and insurance industries? Software knowledge consists of JD Edwards timekeeping management application and Active Directory.

Serving in government sector as an IT helpdesk specialist, assigned as Tier I helpdesk support identifying and solving both hardware and software related issues. Some of the tasks were performing Tier II technical support to end users as requested, installing and troubleshooting hardware, software and networking problems, as well as configuring and synchronizing cell phones to Active Directory system. This professional used advanced Tier I and Tier II workstation/desktop troubleshooting skills and knowledge of Windows Operating Systems (Windows 7, 8, 10, 2007, Vista, and XP), network cabling and wireless configurations. In addition, imaged and reimaged desktops, created, deleted, and modified user accounts in Active Directory systems, as well as maintained solid customer relationships by handling questions and concerns with speed and professionalism. Also, skilled in learning new technologies and performed tasks with minimum supervision.

For an insurance company, evaluated accounts and service histories to identify trends using data to mitigate future issues. Part of the job was to maintain customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns, as well as compile customer feedback and recommend service delivery improvements to management. Additionally, surpassed performance goals by approaching all interactions with resourcefulness and customer-centric solutions. Furthermore, complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Would a detail-oriented senior helpdesk support with work experience in computer software and IT services industries fit in your organization? Educational attainment is composed of AA Microcomputer Systems Management. Software skills include JD Edwards, Microsoft Active Directory, VMware, VERITAS applications and Symantec Ghost Server. Professional certifications consist of A+ Certification and MCP.

Some accomplishments included maintaining Microsoft systems and network services (e.g. DNS, Active Directory, SMTP, Web, Print, Terminal Server, Backup, Antivirus). While working as a senior helpdesk support in a computer software company, implemented, configured, and administered Symantec Ghost server which increased users productivity by supplying a solution for machines new responsibilities and repairs, as well as provided assistance to users and administered user accounts, mailboxes, and permissions. Other duties were troubleshooting application and infrastructure issues (e.g. LAN, VPN), as well as understanding Windows-based servers and TCP/IP networking. Moreover, performed on-site IT system implementations for cogent remote locations. Additional helpdesk responsibilities were providing solutions for desktop, laptop computers for remote and local users (approximately 500 users nationwide), as well as responding to client inquiries concerning systems operation and diagnosis of system hardware and software.

Shared expertise by providing solutions for desktop, laptop computers for remote and local users (approximately 1,500 users worldwide). Countries supported included United States, United Kingdom, Taiwan, and Shanghai. Acting as a helpdesk support in a computer storage company, installed and managed various desktop operating systems and software clients for both PC and laptop computers. Moreover, captured vital diagnosis information aiding in problem determination, appropriate prioritization and escalation, as well as communication to Tier 2 technical support personnel.

How can a helpdesk specialist who worked in hospitality, banking and BPO industries help your organization? Educational attainment is composed of Bachelor of Business Administration/Accounting. Software skills involve JD Edwards, SAP, Oracle and Hyperion.

Working with challenging issues such as configuring computers, laptops, printers, smart phones, scanners, digital imagining software, sensors, and panoramic machines for x-rays have vetted this specialist’s work experience. While employed as a helpdesk support/ specialist, worked with the Linux team to troubleshoot and resolve server sync, permissions, wireless access points, routers, latency issues, and store/update information on the server. Also, installed and troubleshot mobile device management, software, drivers, Daryou intra-oral camera, BOA Cash pro online, Windows 7 & 10, Outlook, Microsoft Office products, MiFi, and VPN. Additionally, reset passwords, unlocked accounts in Active Directory, as well as granted access to various systems, order computers, printers, hardware, etc.

The job entailed providing technical support over the phone or internet for transactional, PC, hardware/software, network, server and virtual private network errors for hotel’s work at home population with a 98% resolution rate. Serving in a hospitality company as a helpdesk subject matter expert, tested external vendor process improvements, as well as used SNOW ticketing system to document trends and escalate issues on servers, software and PC hardware and equipment. Furthermore, performed troubleshooting and issue resolution of Optibot, LAN printers, Windows 7 and XP, CyberArk, System Software Console, and Passtool Software.

Are you looking for a results-oriented remote technical computer support/helpdesk specialist with 17 years of combined experience working in several verticals including consulting, IT services, and telecommunications? Software skills involve JD Edwards / PeopleSoft, SQL, AS/400, IBM Websphere 4.0, CITRIX, IBM Client Access, MS Office, Lotus Notes and SmartSuite Tech Support, MS Exchange, MS Access, and more.

While working for a consulting company as a Remote Technical Computer Support, this candidate provided SQL Server Database administration and support. Also, this professional offered Wireless Network Setup and Cisco Router Support for several customers. In addition, provided AS/400 Midrange support plus Administration to various clients. While being employed in an IT services company as a Sr. Applications Administrator (ERP8 / Xe), tasks involved working on requirements gathering, software selection, SDLC, user training, tech support, and user acceptance. Also, provided Senior level CNC Technical Support, and Oracle Application Server Portal reconfiguration aside from providing technical support to 7 different customers for JD Edwards OneWorld.

In support of a telecommunications company, the job entailed creating Network / System Diagrams, Status Reports, Dashboard Data, Health checks, System Status, and Performance Monitoring. More so, implemented and maintained a fully integrated JD Edwards OneWorld System. Hands-on experience was gained in several areas including Development Toolset, Foundation, Financials, Distribution and Manufacturing Suites. In addition, provided senior level CNC Technical Support, Citrix Metaframe, Oracle Application Server Portal, and reconfigured ODBC’s data sources, OneWorld services, and OCM mappings.

Would a helpdesk support who is proficient in JD Edwards ERP and has experience in the information technology industry match the requirements of your organization? This professional is adept in backup server management, exchange, LAN / WAN, SCOM, SCCM and asset management. Technical skills include JD Edwards ERP, Oracle, MS SQL and more.

Job functions involved technical troubleshooting within a corporate environment; and repairing system crashes, slowdowns, applications support, virtual server management, backup server management and data recoveries. This specialist managed desktop support, hardware and software application issues for multiple locations as well as maintained and disseminated trouble ticket records using Track IT for the MIS Department. More so, engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation and resolution of Helpdesk tickets using the Track IT database system.

The position entailed troubleshooting thousands of calls and local on-site issues for all associated businesses in a timely fashion covering a wide range of issues. This resulted in a high level of client satisfaction. Responsibilities covered configuration, troubleshooting, support and installation of servers as well as disaster recovery planning, design, implementation and testing.

Is impacting your organization with an implementation consultant with experience working in financial services and staffing industries a current business consideration? Educational background involves Bachelor of Science. Business intelligence and software applications skills are composed of JD Edwards, NetSuite, Metasolv TBS, Hyphen Solutions BuildPro and SupplyPro, Microsoft Project, FAST, PeopleSoft, Livelink and CAD Manager.

While employed in a taxation company as an implementation consultant, helped customers succeed by re-engineering and automating their licensing and compliance processes through License HQ. During each implementation, this individual worked with them to identify inefficiencies and developed solutions which met their internal requirements and business structure. This professional touched on all areas of compliance including data collection, renewal processing, payment processing, reporting and document management. Serving in a product team, led business partner committee and was able to ensure that the development team understood the bigger picture and that new product enhancements fit the needs of all customers. Moreover, has helped develop training tools and acted as the company liaison for an independent user group. Used NetSuite (SRP) for resource management, time and expense management as well as project accounting.

Part of the job as an implementation consultant/project manager in an employment/staffing company was to manage projects for Fortune 500 companies and the software implementation while working closely with human resources for all projects that was managed. Has proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; as well as execute with limited information and ambiguity.

Would hiring an implementation consultant /project manager who worked in IT and consulting industries help meet the needs of your organization? Educational background involves Bachelor in Accounting, Bachelor in Computer Applications and Master in Computer Applications degrees. Technical skills include JD Edwards, NetSuite, ASI, and eProcurement.

In support of a networking hardware/IT company, played a dual role of implementation consultant (70%) and project manager (30%). This specialist supported the company’s web security business by creating new customized solution to streamline processes. Responsibilities included gathering new client requirements on an ongoing basis and putting them through a development cycle by creating a design document for the developers and then managing a team of 4 developers, 1 QA engineer and another implementation consultant to develop the customizations in NetSuite.

While working for a consulting company as a senior implementation consultant, key duties were client interviews, project scoping and implementation, creating requirements document for script developers and managing customer deliverables. Some of the tasks were preparing customer invoices, updating invoicing records using JD Edwards and ASI and using two separate processes for both the offices, in addition to matching bills to packaging slips and creating vouchers to pay vendors using eProcurement software. Furthermore, has worked on special projects such as auditing physical inventory, reconciling records and discrepancy in inventory prices using an Oracle TCI Citrix application.