Below are the 5 IT Support Analysts & 5 IT Helpdesk Specialists with Epicor & other systems experience. The Thor Group® provides Epicor SME's, project managers, systems administrators, developers, DBA's analysts & cloud specialists on a consulting, contracting or direct hire basis.

Does a senior IT support analyst who is skilled in Epicor, SAP and Salesforce, with work background in energy, defense and technology industries pique your interest? Technical knowledge includes Epicor, SAP, Salesforce and Active Directory. This certified CompTIA A+ specialist obtained Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA) and Microsoft Certified Systems Engineer (MCSE) designations.

Primary functions of this senior IT support analyst included providing remote and in-person support, as well as troubleshooting various hardware, software, network and printer issues. Aside from supporting the Dell hardware platform, support was also offered for Android, iPhone and other mobile device platforms. Resolution was documented in the Epicor and Salesforce tracking system. Company assets were tracked in Epicor and Salesforce tracking system. Responsibilities consisted of deploying new desktops, laptops and IP phones, completing new hire and exit employee process, in addition to auditing desktops or laptops to ensure and maintain company standards (desktop/laptop refresh).

The job covered completing various administrative tasks and projects as assigned and managing users, groups and distributions in Active Directory. Active Directory password resets and setting up user phone extensions in Cisco Call Manager were some of the key roles. An additional duty included managing users, user changes and resets in RSA Secure ID portal.

What can your organization gain with the help of an IT support analyst who is proficient in Epicor and QuickBooks with experience in technology, automotive and pharmaceutical industries? Technical skills cover Epicor, QuickBooks, IBM Qradar, Splunk, Cisco Firepower, Palo Alto NGFW, Powershell, VBScript, and Batch. Educational attainment includes courses in Computer Science.

One of the main duties of this IT support analyst consisted of providing infrastructure solutions to NIST and DFARS requirements that exceeded government cyber security regulations. Designing Epicor (ERP) menu security structure, account creation procedure and secure use policy was one of the functions. Aid was provided in Epicor infrastructure design to support 1,000+ concurrent users. Functions covered managing data validation and QA for Epicor deployments, as well as creating and publishing enterprise level procedures for Epicor processes and utilizing PowerShell to automate application deployment and configuration changes. SQL was utilized to solve application issues and improve database efficiency. The Microsoft team foundation server was utilized for change control, bug fixes and project planning.

Notable tasks consisted of rewriting legacy databases or front ends to communicate with new business applications and providing project management assistance/ guidance to executive IT projects. Key roles involved working with all departments to improve IT service delivery and developing new ways to integrate IT solutions that promoted production efficiency. Duties included creating and publishing ISO and FDA regulatory documentation regarding software/ infrastructure, in addition to designing and implementing secure corporate datacenters. Aid was provided in enterprise domain conversions to bring five separate entities into one secure domain and in developing an enterprise wide disaster recovery process.

Could the future success of your organization be helped by this IT support analyst who is adept in Epicor with work background in real estate and software industries? Technical experience involves Epicor ERP, BPM’s, BAQs, Dashboards, Trackers and iScala. Educational background includes BS Computer Science, as well as courses in .NET Specialization, VB.NET, Web Designing and Information Technology.

Responsibilities of this IT support analyst included designing desktop and web-based application using .NET technologies and web services, as well as developing BusinessObjects, middle tier components and Windows services in C# or CSLA Framework. Duties consisted of providing support for existing applications and developing in-house application MQS (Master Quotation System), BOM (Bill of Material), HRMS (Human Resource Management System) which included LMS (Leave Management System), BTS (Business Trip Approval System) and Overtime Approval System. The job entailed providing user assistance related to the Epicor Client Applications.

Skills brought to the table involved Epicor user account creation, authorization, customization and reports deployment. Key roles involved developing and maintaining test data or repositories. This individual handled Epicor integration with 3rd party and customized applications. User assistance was provided for attendance and pay processing sector payroll through web base application Time Check and iScala.

How can an IT support analyst with specialization in Epicor, SAP and PeopleSoft, as well as background working in marketing, communications and software industries fit within your organization? Technical specializations involve Epicor, SAP, PeopleSoft, BusinessObjects XI, Visio, Project, Crystal Reports, Cobol and PL/SQL. Educational attainment includes Bachelor of Science, major in Computer Information Systems.

Key roles of this IT support analyst covered actively monitoring and working on related incident tickets then providing response/ resolution based on published SLAs. Responsibilities involved actively participating and working with business teams to understand or document technical requirements for the application. Managing user security, setup, profiles, roles and teams in financial databases MAX, Epicor, Zuora and Salesforce for Accounts Payable, Accounts Receivable, Billing Collections and Sales team was also completed. Furthermore, this individual ensured incoming and outgoing data were effective for users. Skills brought to the table involved managing operational requests, assisting in the escalated triage of support issues and working with diverse user groups.

The job included researching system issues by logging into servers, reviewing codes, running scripts and application database. Tasks included correcting deficiencies and maintaining more effective data handling, integrity, conversion, storage on existing systems/ test functionality. Submitting RFC/cases to tier 3 and assisting with testing before deployment in production were some of the functions. On-call support was provided while acting as liaison with other business functions Creating and managing workflow rules, data validations, object customization and sharing rules were done in DocLink. Aside from creating and maintaining billing reports, data was imported and exported in MAX.

Could your organization use an IT support analyst who is knowledgeable in Epicor Prophet 21 with experience in petroleum, manufacturing and business services industries? Technical proficiencies encompass Epicor Prophet 21, SQL Server, Active Directory, VMWare, Symantec, Powershell and Microsoft Exchange. Educational background includes B.A. in Business Management. This specialist obtained a HIPAA Certification.

Primary tasks of this IT support analyst included resolving problems with Microsoft Office 365, resolving issues in Epicor Prophet 21 writing SQL queries and resolving any virus/malware from systems maintaining virus protection program. Functions covered resetting passwords, setting up printers and visiting sites nationwide by working with office staff to resolve problems. Furthermore, this individual resolved iPad issues, supported Citrix environment and managed Active Directory group policy and file share permissions.

Notable roles in another job involved building servers for the recording of thousands of security cameras on campus then deploying servers joined to the network and setting IP addresses. Duties consisted of performing maintenance on the security servers using SQL to perform needs tasks while mapping servers and all network/ power cables to the servers. Responsibilities involved identifying and resolving filing errors in electronic document management system, in addition to responding to internal/ external customer support inquiries via phone and email. Clearly documenting and tracking all customer incidents and support related activity were also completed. The system software and operator problems were diagnosed by identifying and researching client inquiries concerning system operation. Data searches were performed using SQL. Customer issues were researched, isolated and troubleshot. Unresolved issues were escalated to appropriate teams as necessary.

How can your organization gain an advantage with the help of an IT helpdesk specialist who is skilled in Epicor with background working in manufacturing, technology and retail industries? Technical competencies involve Epicor, Brightree, DocuSign, Active Directory and Avaya System. Educational attainment includes B.A. in Business Administration/Marketing Management.

Main functions of this IT helpdesk specialist included creating and managing user accounts/security through Active Directory. Creating and assigning company Brivo key FOBs for building entry, as well as managing security were all part of the duties competently performed on an ongoing basis. This individual created and managed user accounts/security for all company software, including Epicor, Office 365 Online, Brightree, DocuSign, Ricoh Printers and Avaya desk phone system. The job involved imaging, repairing and setting up the company IT equipment for all employees, shipping as well as tracking laptops to external staff. Other tasks involved moving the equipment and rewiring desk phones for cube moves.

Skills brought to the table consisted of training new hires on their desk phones and other technologies with 30-minute training sessions, in addition to creating training materials and documents for new hire technology onboarding. Fast and friendly IT support was provided to everyone who needed it (usually with some humor, smiles and laughs, too).

Would an IT helpdesk specialist who is proficient in Epicor, with experience in retail industry help your organization achieve greater success? Technical specializations cover Epicor 6.4, Active Directory, WINS, DNS, LAN, TCP/IP, DB, SQL Scripting and FTP. Educational background includes Geographic Information Science, Associate of Applied Science in Information System (Network Administration/ Support) and Bachelor of Science in Mathematics & Computer Science.

Making a positive difference with working with network/tech services to support the stores’ LAN devices over VPN was one of the key focuses. Responsibilities covered creating and maintaining support documentation for retail stores and the helpdesk team to allow for more efficient resolution of issues. The job involved working as part of the IT team to upgrade the POS systems to Epicor POS. This resulted in meeting PCI requirements for security across the POS systems, performing Enterprise Selling transactions which allowed the shipment of items from store to another store, shipping from store to residences and receiving items from another store (another store or the web) to allow customers to pick up from their local store.

This individual managed support of all retail store locations with the POS (Point of Sales) software vendor in areas software rollout and software support of all retail stores. This resulted in consistency in support protocols across the chain. One of the notable skills used on a regular basis included helping convert the POS systems software and hardware in over 40 retail stores from standalone systems to networked POS systems running in a Windows NT4 environment. Other expertise included helpdesk support and project management.

Does your organization require the expertise of an IT helpdesk specialist who is adept in Epicor, with work background in software, transportation and business services industries? Technical knowledge involves Epicor Clientele, AS/400, Clarify, Remedy, Tape Backups, Server Maintenance, Folder Sharing, Mapping Drives and Axiom. This high school graduate completed Computer Support Specialist course. This individual is also CompTIA A+ certified.

Key roles of this IT helpdesk specialist included providing customer service and front-line support automatic call distribution, outbound calls, email or faxes specified within company standards and guidelines. Maintaining and increasing product knowledge on applicable products/applications were done via training, documentation and personal research. Issues and resolutions were documented thoroughly and efficiently in Epicor Clientele. In addition, this individual performed level II troubleshooting on all current hardware (laptops, desktops, smartphones, iPads, modems, routers, printers and scanners). Assisting or completing server migrations, software installs, image moves and database repair using support software utilities was part of the job.

Functions involved monitoring the support team as a floor walker to assist the new hires and tier 1 techs with troubleshooting, resolutions, transitions and escalations. Issues were escalated following the escalations guidelines as needed to 3rd tier. Skills brought to the table covered managing daily escalation callbacks for voice mail messages left by client requesting a follow up call from a senior technician while also providing input for new products, features, product usability and supportability. Aside from managing 55 people on a daily basis, assistance was provided with level 1 issues.

What can an IT helpdesk specialist with specialization in Epicor ITSM and MS Dynamics Great Plains, as well as experience in manufacturing, banking and airline industries do for your organization? Technical competencies consist of Epicor ITSM, Great Plains, Java, AS/400 and Sprint. Educational background includes coursework in Computer Engineering Technology.

Responsibilities of this IT helpdesk specialist were composed of providing 2nd level remote support using Dameware, for remote users and providing mobile technical support at all manufacturing locations. The inventory of newly deployed systems in Win 7 Migration and Legacy equipment was done using Epicor ITSM. End user support was provided for MS Outlook, using Mimecast Email Archiving System. The connectivity of local end user systems to Proprietary SharePoint Intranet Server was supported. Duties involved configuring the FedEx Software and shipping scales for the shipping department, along with configuring, adding, moving, phone extensions and voicemail for analog NEC phones/ phone lines.

Aside from providing end-user malware, virus protection, removal, Malwarebytes, Symantec and Avast Kaspersky, other functions included configuring and deploying Dell, Hewlett-Packard-Compaq, Viewsonic, Acer, Cisco, NEC, Konica and Lexmark. Responsibilities involved opening, updating and closing trouble tickets, assignments and incidents through ITSM. This individual backed up and recovered important user data, from damaged, corrupted or legacy PCs. Mac issues were diagnosed before third party hardware repair. Skills consisted of building and rebuilding user PCs & notebooks using a proprietary software package on Image Server. Vendor onsite repair of end user PCs network printers, copiers and network plotters were managed.

How can an IT helpdesk specialist who is knowledgeable in Epicor with background working in technology, manufacturing and retail industries fit within your organization? Technical specialties cover Epicor, Microsoft Exchange Server, Access and UNIX. Educational attainment includes Bachelor of Applied Science in Information Systems Security and Associate of Applied Science in Computer Network Engineering.

Duties of this IT helpdesk specialist covered serving as a team member for the implementation of Epicor 9 ERP system and administering the Epicor 9 ERP system. Providing 2nd level support for desktop, laptop computers and peripherals for corporate or field users, as well as offering 2nd level support for all end user software were some of the functions. Other tasks involved negotiating voice/data contracts with wireless providers, in addition to building and maintaining custom MS Access database for hardware/software inventory. The job involved managing the company-wide roll-out of Windows, along with managing and supporting tablets or applications.

This specialist also supported wireless, smart phones and applications. The Exchange Server was administered. Key roles consisted of managing the team roll-out of VOIP phone system at new company location while assisting with company/data center move of servers, networking equipment and PCs. Multiple office locations were supported.