Below are the 6 CRM support specialists & 6 implementation /training specialists with various CRM systems & industry experience. The Thor Group® provides CRM support and implementation/training specialists with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Is impacting your organization with an IT support engineer who worked in computer software, printing and restaurant industries a current business consideration? Technical skills involve Salesforce CRM, Zendesk, Slack, Hipchat, Kaseya, SSH Gateways, LogMeIn, Hubman Door System, Cisco IPSEC ASDM VPN, ShoreTel VOIP Contact Center and Communicator, Datadog and Kinsta/WordPress.

While employed in a computer software company as an IT support engineer, created streamlined and secure company procedures to maintain new hire and deactivation audit compliance as described above. This specialist tracked all service requests through internal company Zendesk system while maintaining an average ticket response time of 30 minutes. Moreover, headed technical operations for internal coding conference, including running audio / visual equipment for both in-office and remote presenters, handled conference video and audio recording and live broadcast for remote engineers, as well as managed schedule flow.

Part of the job as a technical support engineer in a printing company was to keep clear and accurate records of all support department activities in Salesforce. Other duties involved providing technical and product support at US office of a Singapore-based printer manufacturing firm. Additionally, provided technical support via phone, email and remote desktop for several hundred customers in all fifty United States and eastern Australia, supporting printer hardware, drivers, graphic software and network environments.

Would hiring a senior IT support engineer with experience working in computer services, professional services and cosmetics industries help meet the needs of your organization? Educational background is composed of Coursework in Computer Science. Technical proficiency consists of Salesforce CRM, Office 365, Atlassian Suite (Confluence/JIRA), GoToMeeting, Slack, OneLogin SSO and GSuite.

Acting as a senior IT support engineer in a computer services company, delivered cross-functional leadership, controlling IT and Office budgets, governing Office Admin A/V and meeting technology spending, as well as coordinated with Salesforce Admin to meet sales staff system needs. Also, enforced appropriate governance processes for work requests, reviews, scheduling, testing, and implementation, as well as cultivated equipment and SaaS vendor relationships for IT procurement needs. This professional executed continual quality and process assessments to deliver ongoing improvements, reducing overall test time and leveraging automation and tools to increase reliability.

While working for a professional services company, designed and established workgroup file sharing networks for point of sales systems, as well as implemented a Microsoft Windows workstation update schedule, and developed a Norton Antivirus system security solution including automatic updates. Part of the job was to execute troubleshooting for US clients and coordinate issue resolution for international clients. Furthermore, maintained accurate documentation for all installations and upgrades.

Could your organization use a senior helpdesk analyst who is experienced in manufacturing, IT services and business services industries? Technical proficiencies cover Zoho, Deltek Vision, QuickBooks, Sage, Java, Visio and Remedy. Educational attainment includes Major in Journalism/Business and Associate of Arts in Microcomputer Systems, as well as Certified Novell Engineer and MCSE courses consisting of Windows NT Administration, Core Technologies, TCP-IP, and Exchange Server.

Primary tasks of this senior helpdesk analyst included serving as first and second level remote support for over 80 clients and 3000 users who utilize the company’s Managed Services as their IT departments and remotely connecting to desktop systems and servers to troubleshoot or administer network or local system issues. Performing Active Directory, Exchange Server and other software administration as needed and providing desktop and software support for over 1000 users were also handled. Software included Adobe Acrobat (7 or above), Workshare, NetDocuments, Nuance PDF Converter, Citrix and VMware among others.

Contributions in other jobs involved working as project leader for PC refresh initiative and handling upgrades from laptop and desktop systems to another equivalent. Duties consisted of configuring computers using Altiris and Ghost for imaging, as well as managing deployments to end user, data migration and follow-up. This individual was part of local second level client services team that logged and resolved tickets using Remedy software. Systems included HP 6400/8440 laptops and DC 5100/5700 desktops. The job involved handling various workstation installs and moves at local real estate offices, working on XP and workstation setup and troubleshooting, Cisco 2950 switch configurations and installs and HP LaserJet printer setup.

Would it be beneficial for your organization to employ an IT helpdesk support with experience working in cosmetics, apparel and energy industries? Educational attainment is composed of Bachelor’s degree in Computer information systems/Information Technology and a Certificate as Cisco Certified Network Associate. Technical skills include MS Dynamics 365 CRM, and Office 365. Has the ability to support Outlook in a Microsoft Exchange/Cloud environment, ability to support desktops in a MS active directory environment, support a variety of desktop applications, as well as ability to support mobile devices.

Serving in a cosmetics company as an IT helpdesk support/application specialist.NET /CRM and SYSPRO ERP developer, was able to identify, analyze, specify, design, and translate functional design to technical design. This specialist created and documented technical designs for medium to high complexity solutions including integration with external systems. This included integrating Dynamics 365 CRM with other applications, such as SharePoint (Office 365) and ERP software Syspro, power Pack, Twilio, Cozy Rock, MS Outlook, DocuSign, Rite Scan (WWS), Shipping System Ship link, and Salesforce (Ecommerce).

As an IT support analyst/network administrator in an apparel & fashion company, worked on Active Directory (AD) OSX Windows environment. Part of the job was to create user accounts, manage access control and administer company layered group policies, and create rules as well as network drive scripting. Furthermore, managed and configured VMware ESX Environment with iSCSI storage backend to accommodate internal growth, NAS, SAN, iSCSI, and SMB.

What advantages can recruiting an IT support engineer with background in IT, recreation and retail industries offer your organization? Technical skills involve using Zoho CRM, QuickBooks Enterprise and Adobe, as well as Hyper-V RemoteFX, ACT, Oracle, MySQL & SQL Database Administrator.

While serving the retail industry, this IT Support Engineer was in charge of providing network design, PCI compliance, along with maintaining POS application connectivity, data backup and recovery. Additional tasks were maintaining and updating hardware firmware and driver software. Part of the job was monitoring all production environments, servers, network devices, SAN, applications and responding proactively to all fault and performance events and alerts.

Duties in another job involved installing, configuring, testing, maintaining, monitoring and troubleshooting networks, servers, workstations, other devices and applications. The individual performed analysis, diagnosis and resolution of complex hardware and software problems and implemented corrective solutions. Other duties were monitoring the performance of desktop infrastructure, antivirus remediation, conducting research on and making recommendations for supporting hardware and software products aside from improving efficiency. Instances of hardware failure, repair, installation and removal were analyzed. The job called for developing technical documentation for technology teams and service center staff.

Is having an IT helpdesk specialist from a medical group a good move for your organization? Technical skills consist of Zoho CRM, Linux, Wireshark, Symantec Ghost. Aside from graduating with Associate of Applied Science (Computer Network Operations), the specialist obtained Certificate/Computer Network Security and Certificate/Network Monitoring and Management.

In a medical group, this IT helpdesk specialist provided first class customer service to all employees and patients. A new image system was created for use on multiple computer models and tested for usability. Part of the job was using helpdesk ticket system to open tickets for customers.

Other tasks were answering the helpdesk phone line and troubleshooted problems, as well as connecting remotely into computers to solve issues with staff computers and printers. Key concerns also included imaging computers with the OMG standard image, adding software to computers as necessary, and updating computer software.

What can a training & development specialist with work background in technology, media and business services industries, as well as specialization in Salesforce CRM, Salesforce Mobile App and MS Dynamics AX bring to your organization? Technical specializations involve Salesforce CRM, Salesforce Mobile App, MS Dynamics AX, Conga, Adobe Acrobat 9 Pro, Redmine, Adobe Photoshop CS and Adobe Illustrator CS. Educational background includes a course on graphics design/website building.

Working with areas such as providing ongoing technical support and assistance to the sales, management and administrative assistants nationwide, as well as managing level 1 Salesforce support were some of the skills brought to the table by this training & development specialist. Web conference tools were used to remotely support/research issues. The administrative needs of users for Salesforce (user setup, security and deactivations) were handled. This individual provided training and support for Salesforce (Sales Cloud – navigation tips, accounts, opportunities, agreements, electronic signatures, activity calendar, dashboards, reports, contacts and management abbreviations). Data clean up accounts, opportunities and contacts were also managed.

Responsibilities consisted of writing validation rules in Dev or Sandbox and testing these rules before promoting them to ensure there were no issues. The Sandbox testing of Salesforce customizations was completed, along with working closely with the team to understand the enhancements for testing, training and support purposes. Functions consisted of creating and regularly organizing Salesforce training documentation for sales account executives. Training and support were provided for Salesforce. Training was conducted to over 500 new and existing employees on all Salesforce Sales Cloud and related systems to ensure effective utilization of the platform.

How can an implementation specialist (NetSuite CRM) with work experience in professional services, technology services and sales/marketing industries help your organization? Educational attainment is composed of Associate in Arts & Science and Bachelor’s in Applied Science (B.A.Sc.), Accounting & Finance. Software skills include NetSuite ERP, OneWorld CRM, Ecommerce, PSA and Microsoft Dynamics AX/NAV/GP/SL/CRM/ERP. Other systems included but are not limited to MAS 90, 200/400, Deltek, Sage, Xero, FreshBooks, Oracle, Procore, & Vista.

Working with challenging issues such as creating new processes and procedures within the current culture to develop a more efficient culture and team have vetted this specialist’s work experience. Serving in a professional services company, automated all PO and Bank/Credit Card reconciliations within the system which saved about 7% in expenses annually. The company and departments had grown from an employee count of 524 to 898 and a revenue of $10M to $326M as well as from 27 to 55 subsidiaries within employment period. In addition, was responsible for the implementation process including required analysis, configuration, design, data conversion to NetSuite and performed training as well as full time support for 70 users.

With a “can do approach” in the area of serving as the implementations lead for NetSuite CRM have been career objectives. While working in a technology services company, served on over 14 corporations and chains of 30+ Franchise locations, trained staff on essential tools to their positions. Trained over 300 users as well as customized their specific roles and responsibilities. Furthermore, did customization of all reports including Cash Flow Analysis, P&L, Collection Forecast, Balance Sheet and GL reporting.

Could your organization use a training & development specialist who is experienced in IT services, software and education industries, as well as proficient in Salesforce CRM, Oracle and Sybase? Technical proficiencies cover Salesforce CRM, Service/Sales Cloud, Oracle, Sybase, (Apex) Data Loader, Force.com IDE, Visualforce, the AppExchange, Eloqua and Conga Composer. Educational attainment includes BA, Applied Mathematics. This individual is a Certified Sales Cloud Consultant, Certified Service Cloud Consultant and Certified Salesforce Administrator. Training received includes Salesforce Administration 301 and Salesforce Developer 531.

Primary tasks of this training & development specialist included presenting multi-day on-site Salesforce training and customizing for specific client needs. Implementation projects were managed to set up, customize, and train users in Salesforce. Key roles covered developing Salesforce e-courses and training, as well as handling small Salesforce implementation projects: set up, customize, and train users in Salesforce. Salesforce user adoption coaching and strategy were carried out, along with providing Salesforce support and troubleshooting. Salesforce administration projects were managed. Blogs and video blogs were written to provide Salesforce training.

Contributions in another job involved onboarding a series of educational institutions to a highly configurable and adaptable suite of Salesforce-based modules for student enrollment, retention, community and services. A team of developers was managed by distributing tasks, analyzing risk, and providing reports and metrics of progress-to-goals. This individual participated in training and mentoring junior Salesforce business analysts. Clients were supported in day-to-day Salesforce operations, data loading and trouble-shooting. The job required utilizing some Visualforce and Apex, particularly analyzing existing code to determine the functionality, making updates and moving code to other environments were completed. Writing blogs and video-blogs were done to provide Salesforce training.

Is impacting your organization with an implementation specialist with work experience in internet, IT services and energy industries a current business consideration? Educational background is composed of Bachelor of Computer Application. Technical proficiencies consist of Oracle 11i eBusiness Suite including Service Contracts, Field Service, TeleService, Customer Support, T.C.A., Install Base, CRM Foundation, Preventive Maintenance, AR, OM, Inventory Development/Productivity Tools Oracle Reports 6i, Oracle Forms 6i, Oracle BPEL, SQL*Plus, Taviz, Oracle Translation Builder and TOAD.

While employed in an internet company as a techno-functional consultant (implementation specialist), involved in implementing, customizing Oracle CRM application for company website and integrating it with their B2C application. Also, was involved in designing and developing Oracle Forms, Reports and BPEL, as well as prepared design specifications and unit test plan for customization and enhancements for Oracle Customer Support, T.C.A, TeleService, Service Contracts, Install Base, CRM Foundation, Receivables and Order Management. Additionally, was involved in Gap Analysis, design and development of Customer Data Integration program to validate and load customer real time, from the B2C system into Oracle Applications.

Part of the job as an Oracle technical consultant (implementation specialist) in an IT services company was to implement various Oracle CRM (Service Contracts, Install Base, T.C.A., Oracle CRM foundation and Preventive Maintenance) modules. Moreover, implemented custom made Preventive Maintenance module and integrated it with the Oracle CRM module like Service Contract. Furthermore, developed the CRM customizations using Oracle Forms, Reports, Taviz, PL/SQL and SQL.

Could the future success of your organization be helped by this implementation analyst with experience working in electronic manufacturing and computer hardware industries? Professional certifications involve PMP certification. This specialist is expert at developing and implementing novel business strategies. Areas of expertise involve Process Implementation, Strategic & Tactical Planning and Relationship Building. Software knowledge consists of Oracle CRM.

Contributed to the organization’s success by implementing a new customer care call center, as well as working with management to design and implement a Customer Care PMO. As an implementation analyst in an electronic manufacturing company, skills brought to the table involved coordinating with management to design and implement a dashboard for metrics tracking, and creating new processes for improved efficiency. Part of the job was to partner with Inside Sales management to implement Oracle CRM, as well as project manage the effort to create a sales view in the Oracle CRM for the inside sales reps. Some of the key accomplishments included managing cross functional teams to redesign processes and implement tool improvements at USSCO, improving efficiency and productivity of customer care services by 25%.

Supported organizational goals and objectives by managing annual operational budget of over $100 million, as well as Americas Date Center consolidation budget of $5 million. While employed in a computer hardware company as a support services manager, key accomplishments were leading the integration of the data centers into HP ensuring asset reconciliation and operational standardization. Furthermore, consolidated data center services from 13 to six sites across the continent.

Is impacting your organization with an implementation and training consultant with work experience in testing services, financial services and real estate industries a current business consideration? Educational attainment is composed of Bachelor of Business and Economics. Professional certifications include Microsoft Dynamics CRM 4.0 Applications, Microsoft Dynamics CRM 4.0 Configuration & Customization as well as Microsoft Dynamics CRM 4.0 Installation & Deployment. Technical skills involve MS Dynamics 2011 CRM On-Line, Dynamics 4.0 CRM On-Premise and Siebel CRM.

While employed in an international testing organization as an implementation engineer, this individual was on the team that was commissioned to do a Global CRM needs analysis for the company. On completion of this, four applications were selected that best matched the criteria defined by user community. Vendors were then selected to give a demonstration to the executive team. Each person on the CRM selection team (including myself) gave their recommendation. As a result, Microsoft Dynamics CRM On-Line was selected and implementations and migrations were led for company business units in the Americas. Tasks included migrating existing data, gathering system requirements, training the end users, developing dashboards and reports, as well as providing user support and system administration.

Part of the job as an implementation specialist in an insurance company was creating an application on Force.com to synchronize CRM data from their customers to their proprietary software. In addition to this application, a collaboration and newsletter component was provided. Role on this project was to implement this feature to new and existing customers.