Below are the 6 CRM support specialists & 6 implementation/training specialists with various CRM systems & industry experience. The Thor Group® provides CRM support specialists and implementation/training specialists with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

What contributions could an IT support engineer/Salesforce.com administrator with experience working in education, IT services and financial services industries bring to your organization? Educational attainment is composed of Bachelor of Science and Masters of Public Administration. Professional certifications involve Salesforce System Administrator, A+ Certification and Big Machines System Administrator certifications. Technical skills involve Salesforce CRM Enterprise/Unlimited, Apex, Visualforce, Remedy, MS Active Directory, SharePoint and PeopleImport.

Challenges like serving as a primary technical support for 400+ end users on desktop and laptop systems, as well as Salesforce system administrator for 400+ end users were welcomed and successfully completed. While employed in an IT services company as an IT support engineer/Salesforce.com administrator, created custom reports and dashboards for Salesforce.com users. Also, created documentation and provided training on new equipment and software company-wide. Moreover, served as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, system updates and releases.

Shared expertise by providing onsite technical assistance during the openings of new branch offices. While working in a financial services company as an IT support engineer, provided 1st level technical support for all end users and branch offices for Windows workstations, telephone, network, printer, and other systems. Additional responsibilities were performing hardware moves and changes for end users as well as setting and configuring all computers.

Would an IT desktop support analyst who is skilled in Zoho, Salesforce, SAP, Sage 100, QuickBooks, MySQL and Adobe Acrobat, as well as familiar in IT services, business services and financial services industries help your organization achieve greater success? Technical specializations cover Zoho, Salesforce, SAP, Sage 100, QuickBooks, MySQL and Adobe Acrobat. Areas of expertise include desktop, network and server technical support; IT management; and providing service desk/help desk support and management. Certifications includes ITIL  Service Desk & Incident Management Practitioner; ITIL  Foundation Certificate in IT Service Management; NCL/Netmaster Training Course (Stirling Software); and Virtual Tape Server (VTS) and 3590 Tape System.

Making a positive difference with performing a day-to-day desktop support role, assisting users onsite and serving as liaison to VP’s with any issues they had onsite or offsite, were some of the key focuses of this IT desktop support analyst. Responsibilities covered backing up data on old computers, imaging and setting up new hardware, as well as restoring data to new computers and installing any extra software via SCCM and software center. The job involved migrating users from Windows 7 to Windows 10, logging and resolving tickets through ServiceNow. Remote support was provided for users in the field.

Other jobs covered included performing a hardware refresh of computers, backing up data on old computers, imaging and setting up new hardware, in addition to restoring data to new computers and installing any extra software via SCCM and software center. Migrating from Windows 7 to Windows 10 and refreshing 380 computers across sites were efficiently completed.

Could your organization use an IT helpdesk who is proficient in Salesforce CRM, SAP CRM and SAP BCM, as well as experienced in manufacturing and communications industries? Technical proficiencies cover Salesforce CRM, SAP CRM and SAP BCM, as well as Remedy, Issue Trak, Novell GroupWise and mobile operating systems. In addition to pursuing CompTIA A+ certification, this individual is certified as PC Technician and user of CADD.

The job entailed providing resolution of end user software, hardware, VPN, TCP/IP and client application issues, while also coordinating with CIO and network administrator for major network roll-outs or system upgrades. Providing technical assistance/ support including answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality, and communicating policy were also handled. Key roles covered delivering tags, set up, and assisting in the configuration of end-user PC desktop hardware, software and peripherals, in addition to installing, maintaining and debugging cloud-based CRM software (Salesforce.com). An additional role covered customizing cabinet design software (cabinet vision), SAP CRM, SAP BCM and other third-party related software.

Contributions involved managing and supporting all mobile devices, Verizon B2B accounts, sales and support for over 40 devices. Configuring and deploying hardware for end users, in addition to managing printers and their support contracts were managed. This individual actively participated in corporate and end user specific projects with IT consultants and vendors. Support was provided to mobile operating systems. Technical service was provided in accordance with SLA’s; the use of online helpdesk tracking and open source helpdesk management application was carried out.

Could your organization use a technical / IT support analyst who is proficient in MS Dynamics CRM, SoftPro Classic and SQL Server, as well as experienced in IT, business services and automotive industries? Technical proficiencies cover MS Dynamics CRM, SoftPro Classic, SQL Server, SharePoint, Netcool, SDE Ticketing and VPN. Educational attainment includes BA major in Computer Science and minor in Information Technology.

Primary tasks of this technical support analyst included monitoring tickets in the support queues and contacting customers to help resolve their technical issues. The installation and upgrades of software were completed, along with the configuration of printers and software features. Other functions involved working with SQL Server and configuring databases or ODBC connections. Familiarity with SQL Scripting, database backups, downloading and installing various documents or updates for software was utilized. Key roles involved assisting with custom requests such as tutorials of SoftPro’s features/ upgrades, ticketing and note taking, as well as reporting issues and steps to resolve.

Contributions involved creating documentation for the company’s knowledge base, providing steps on how to resolve known issues, as well as personal research to resolve cases. The team was assisted with various areas to provide customer satisfaction. Various scheduled projects including server migrations and product upgrades were managed. Aside from hosting solutions, this individual worked with Active Directory, created new users, reset passwords, disabled old users, and created/edited user accounts. Hosted software was installed, including SoftPro Select and VPN; VPN connection was also established; great customer service was provided; and customer satisfaction was ensured. Documents, training materials, and procedures were created for customers/ internal support analyst.

Can employing a senior technical/IT support engineer with experience in IT and business services industries have a positive impact on your organization? Knowledge of computer systems includes Zoho CRM, Salesforce CRM and Oracle, as well as Microsoft SQL, Visual Studio, Perl language and XML.

For a technical services provider, this senior technical support engineer was responsible for providing both technical and application support to workers comp software products. Other tasks were maintaining user accounts for all internal users and all clients via Active Directory, along with troubleshooting and resolving Citrix related issues and other connectivity or network outage issues. The job called for providing accurate problem descriptions and assigning client issues via Salesforce CRM software, as well as researching, testing, and escalating issues as needed by fully gathering all necessary support documentation to identify potential defects or bugs. Additional functions were creating and modifying complex SQL query statements utilizing temp tables, joining multiple tables, and updating data via Microsoft SQL. Assistance was given in troubleshooting EDI (Electronic Data Interfaces) and Microsoft Biztalk errors. Proficiency was maintained in different EDI formats such as Microsoft Biztalk, ANSI X12, 837/824, proprietary SA Standard XML, or flat file.

Tasks in another job involved providing both technical and application support to all JustEnough/Mi9 Retail’s various demand management software modules such as Merchandise Financial Planning, Assortment Planning, Replenishment/Allocation, Inventory Planning, Demand Forecasting, as well as Price & Promotions planning. The job required logging, providing accurate problem descriptions, and assigning client issues via Zoho CRM and Salesforce software.

Does hiring an IT helpdesk specialist who worked in education, business services and construction industries match your organization’s requirements? Software knowledge covers Zoho CRM and Zoho Help Desk , as well as Cibercut, QuickTime, iMovie, Prosite and Cisco. The individual graduated with Biochemistry major.

This IT helpdesk specialist was in charge of reimaging of staff and faculty machines on campus (Windows and Mac). Support and virus removal for student machines were given. Diagnoses and repair were carried out on campus printers, as well as on campus internet access points. The job called for managing and responding to tickets within system “Track IT”. Part of the job was resetting login credentials of student, faculty and staff accounts, along with doing malware removal from student and faculty machines.

Duties in another job included providing technical support for health insurance brokers and consumers using cloud based software to enroll clients or themselves in medical and ancillary products. Tasks were troubleshooting error messages, providing walkthroughs, answering site usage questions, and escalating critical errors while tracking and documenting work in helpdesk software “Zoho”. The job also required creating and editing training videos for software used by brokers, administrators and other technical support representatives.

Could the future success of your organization be helped by this training & development specialist who worked in business services, gaming and technology industries, as well as proficient in Salesforce CRM? Technical competencies involve Salesforce CRM, Salesforce Lightning, Project, Rally, Visio, Exact Target, Marketo, Level 11 and Conga Composer. Educational attainment includes B.S.B.A., major in Business Management/Marketing (Magna Cum Laude). This individual is a Certified Salesforce Administrator, Salesforce Lightning Champion and Certified Conga Admin.

Important contributions of this training & development specialist included training and supporting 1,500+ seats on the Salesforce platform, as well as defining and implementing the plan to train users on Lightning. Tasks covered customizing trainings between new users, different sales organization focuses and support roles, in addition to assisting with project management, scope or project documentation and creating POC if necessary. Skills brought to the table included working with developers to get ready for testing coordinate end-user testing and overseeing the project process from DEV and UAT sandboxes to the PROD environment, ensuring that manual steps were completed; XML packages were deployed correctly. Key roles involved notifying and/or training end users of any and all new capabilities with the platform.

Duties in another job consisted of gathering, documenting and maintaining requirements, defining and maintaining the scope, along with developing and maintaining the overall project plan from requirements gathering to “go-live”; This included testing and training users as needed. Compiling and completing the functional design based on business requirements, along with ensuring that the process cycle kept moving without jeopardizing quality of the project were some of the important responsibilities.

Would a detail-oriented NetSuite CRM/POS implementation specialist with experience working in consumer products, marketing and retail industries fit in your organization? Educational attainment is composed of Bachelor of Science in Information Systems and Masters in Information Systems and Security. Professional certifications involve NetSuite Certified Administrator. Technical skills include NetSuite CRM/ERP, Salesforce, ZOHO Cloud Suite, CMS, WordPress, Joomla, Magento, Shopify, NetSuite SuiteScript, SuiteBuilder, SuiteAnalytics, SuiteFlow, Suite Commerce Advanced, CRM, NetSuite API Integration, iCharts, Tableau, Advanced Dashboard KPIs, Custom Suitelet, NetSuite Finance Modules, Procure to Pay, Order to Cash, Advanced Manufacturing and Supply Chain Management.

Some accomplishments included creation, editing, validation and provisioning workflows, excluding workflows involving NetSuite scripting. While employed as a NetSuite CRM/POS implementation specialist, created, edited, and published NetSuite dashboard using standard available dashboard components. This does not include custom portlets or components requiring scripting or development. In addition, followed up with customers to make sure all necessary documents and setup have been completed prior to installation.

Shared expertise by implementing an e-commerce integration for a new multibillion-dollar acquisition, using web services to manage EDI order creation, ship confirmation from warehouse, and cancellations. Serving in a consumer products company as a NetSuite e-commerce implementation consultant, created and implemented integration for fulfilment of proprietary Ecommerce ELC site from warehouse to NetSuite. Furthermore, created item allocation Excel-like report customization to allocate and reserve items by customer and department, based on North America, as well as International client orders, using SuiteScript to backorder any items above the allocation quantity.

Does a training & development specialist who is experienced in real estate, beverage and hotel industries, as well as knowledgeable in Salesforce CRM, Salesforce Lightning Conversion and Salesforce Solution Architecture pique your interest? Technical knowledge involves Salesforce CRM, Salesforce Sales/ Service Cloud, Salesforce Lightning Conversion and Salesforce Solution Architecture. This individual is a Certified Salesforce Professional, specifically Salesforce Certified Administrator and Salesforce Certified Sales Cloud Consultant.

Major responsibilities of this training & development specialist included traveling to various division offices and delivering Salesforce end-user training across multiple divisions. Service Cloud, Marketing Cloud and Sales Cloud training were managed. Providing one-on one support to sales associates, customer support representatives and marketing was carried out. Managers and C-level executives were trained on the new system/ processes. First tier technical support was provided for new users during go-live. Key roles involved providing new solutions in Lightning experience for developmental gaps and identifying curriculum development areas of improvement.

Other jobs covered creating and developing the Salesforce newsletter to provide system, support and application updates. Functions consisted of learning the internal “As-Is” processes to provide a point of reference for adoption and adaptation to the new Salesforce system, in addition to working with finance and sales organizations to identify and document requirements and processes that supported their business objectives and initiatives. Duties involved creating, managing and maintaining the Salesforce Administrator Certification training course content and program delivery. Areas of expertise included Salesforce.com ecosystem with background in CRM/Applications Management, end-user training, Agile Project Management, business analysis, Salesforce Lightning Conversion, and Salesforce Solution Architecture.

Could the future success of your organization be helped by this implementation specialist with experience working in hospitality, gaming and computer services industries? Educational background is composed of AS Business Administration. Has experience in extensive management and implementation of many information systems coupled with project management. This professional has success in supporting and managing business functions and processes specific to their applications. Technology skills include Oracle CRM on Demand. Tools expertise involves leveraging MS Office Suite, VISIO, Linux, Apache, MySQL, and PHP (LAMP), .ASP, JavaScript, IIS, and Zoho for managing projects and collaboration.

Contributed to the organization’s success by preparing, reviewing, approving, and implementing software, standards, and procedures to protect customer data that resulted in a “paperless environment” for the SaaS application Oracle CRM On Demand. As an implementation specialist in a hospitality company, worked on enterprise monitoring and management of Customer Relations Management (CRM) software and operations. Part of the job was to administer application configuration of 600+ Oracle CRM On Demand software users. Additionally, established, ensured, and maintained service level agreements for Oracle CRM On Demand Service Requests.

Supported organizational goals and objectives by designing, configuring, and implementing CA-Service Desk. Serving in a gaming company as an implementation specialist, created a GAP Analysis table to identify tools and skill sets used within each business unit. Additionally, developed a repository for the central collection of business artifacts in prep for ITILv3 implementation. Furthermore, created diagrams, drawing, process flowcharts, renderings, data modelling and schemas for CA-CMDB (ERP).

Would hiring a MS Dynamics CRM implementation and training consultant with experience working in IT services, software and financial services industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Biochemistry, Master of Science in Engineering and Master of Information Technology in Project Management. Professional certifications involve Microsoft Dynamics CRM 2013 Applications, Managing Microsoft Dynamics Implementations, Certified Associate Project Management-Certification Track and Security+ Certifications. Software skills involve Microsoft Dynamics CRM, SQL, Java, JavaScript, Oracle, SQL Server and MS Access.

Acting as a MS Dynamics CRM implementation consultant in an IT services company, tailored the Microsoft Dynamics System in a “shoulder to shoulder mode” with the client. Some of the tasks were developing training materials tailored to the client’s CRM system configuration, as well as building CRM Lab exercises that mirrored the training materials and reinforced knowledge. Also, handled all aspects of client communication and utilized an automated issue tracking system to manage large complex projects, as well as addressed prioritization and issue resolution.

While working for a software company as a MS Dynamics CRM implementation consultant, researched and provided training materials for CRM Team. This professional gathered and documented client business and technical requirements. Additionally, coordinated technical resources for installations, migrations, data cleansing, integrations, and other custom development. Furthermore, executed all project management activities including status meetings, status reports, issue tracking, budget management, and risk management.

How can an implementation and training consultant with work experience in the commercial services, financial services and manufacturing industries help your company? Educational attainment includes MBA, Major in Accounting and Audit as well as Bachelor’s degree in Business Administration, Major in Commerce. Technical skills include Microsoft Dynamics AX (Axapta) version 3.0, 4.0, AX 2009, Microsoft Dynamics NAV (Navision), MS Office PerformancePoint Server 2007, MS Dynamics AX IEM solution, Targit Business Intelligence, FRx and more.

As implementation consultant, helped customers in Data migration projects from existing ERP system to XAL and participated in 7 Successful XAL system implementations. Provided users training and post implementation support of Concorde XAL ERP system.

Working for a commercial services company, this specialist participated in full cycle of Microsoft Dynamics AX implementations including requirements definition, solution design, training, implementation and go-live support as a lead consultant and functional solution architect (FSA) working with Finance, Trade and Logistic, CRM, Project and Expense management modules. Demonstrated ability to solve complex customer support issues related to different areas of Dynamics AX in international, multisite projects environment.