Below are the 3 Business Analysts, 4 CRM Consultants & 4 Functional Consultants with various industry & CRM systems experience. The Thor Group® provides business analysts, consultants & functional consultants with your industry & CRM systems experience on a consulting, contracting or direct hire basis.

What opportunities can hiring a senior Salesforce business analyst who served financial services and IT industries give your organization? Technical experience includes using Salesforce, HTML, CSS, C and Python, as well as Apex, Eclipse, Force.com IDE, Oracle, and MS SQL. Advantages cover 9+ years of IT experience in comprehensive business analysis, data modeling and widespread industry domain knowledge in healthcare, property and casualty and finance (along with 7+ years’ experience in Salesforce domain). Areas of expertise are in all phases of software development life cycle (SDLC) including production and deployment, as well as in Waterfall and Agile (Scrum) methodologies, enterprise environments, architectural/ solution design, implementation and complex customizations.

While in the financial services sector, this senior Salesforce business analyst conducted gap analysis by creating process flows highlighting the differences between the current (As-Is) environment versus the target (To-Be) environment. Other tasks were creating and updating issues (Epic, Stories and Tasks) onto JIRA application, as well as creating flow diagrams for UI Wireframes using Balsamiq.

Part of the job was testing the user stories for accuracy to ensure undisputed acceptance and validating stories. Assistance was given to QA team to prepare Test Scripts and Test Cases associated with UAT. Additional functions involved generating Salesforce reports and dashboards, along with working on Salesforce workflows and validation rules.

What can a business analyst with work background in financial services, construction and business services industries bring to your organization? Technical specializations involve MS Dynamics 365 CRM, PeopleSoft, Taleo, Kenexa, Confluence and Lucid chart. Educational attainment includes Master of Information Systems, Master of Business Administration in Technology Management and Bachelor of Science in Information Technology.

Working with areas such as working with stakeholders to gather, understand and define business requirements, for D365 CRM, Sales, Implementation was one of the responsibilities of this business analyst. Duties covered developing current/ future state D365 CRM, sales, workflows, business process flows and user stories to support the design/ development of solutions for customers, as well as working collaboratively with team members to design a solution that would meet the customer’s business requirements and documentation. This individual managed day to day CRM (D365, Sales) administration duties including troubleshooting issues, managing users, creating reports, system views, system dashboards, creating a backlog of new functionality and enhancement requests.

Other functions consisted of identifying and defining user stories to support the development of solutions, in addition to developing test cases, lead user acceptance testing and bug resolution processes to verify that solutions would meet the business requirements. The job covered facilitating and participating in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training, including step by step scripts.

What can a business analyst with work background in IT services and business services industries, as well as specialization in Salesforce, Oracle and SAP bring to your organization? Technical specializations involve Salesforce, Oracle, SAP, Java, XML, HTML, C, C++, MySQL, MongoDB, Access and Lotus Notes. Educational attainment includes B.A. Psychology. This individual is a Certified Database Administrator with certification in Salesforce Admin.

Working with areas such as creating new databases, importing and exporting, installing and configuring the database software for Salesforce CRM database development environment were some of the responsibilities of this business analyst. Duties covered analyzing performance metrics, reviewing creative and brainstorming with internal stakeholders to develop and present strategic plans for upcoming fiscal year. This individual spent 75% of each day utilizing Python, R and SQL to analyze large volumes of data to influence the decision-making process.

Functions in other jobs involved partnering with end users to gather key performance indicators to identify goal to map into actionable strategic business capabilities for Salesforce Platform. The job covered streamlining internal processes by working with department managers to identify and document both “current” and “future” processes for system/data flows. Tasks involved receiving multiple production support cases daily, as well as analyzing and resolving pending issues within the Service Level Agreement (SLA) timeframe. Partnering with end users was done to gather key performance indicators to identify goal to map into actionable strategic business capabilities for the Salesforce platform. Internal processes were streamlined by working with department managers to identify and document both “current” and “future” processes for system/data flows.

Could your organization use a CRM consultant with MS Dynamics 365 CRM, Dynamics NAV, AX, Azure, Sales Service, USD and Field Service proficiencies, as well as experienced in business services, manufacturing and energy industries? Technical proficiencies cover MS Dynamics 365 CRM, MS Dynamics NAV/ AX, Sales Service, USD, Field Service, Finance, Azure and PowerAPPS. Educational attainment includes Master’s in Business Administration as well as Bachelor of Science in Electrical & Computer Engineering.

Primary tasks of this CRM consultant included configuring MS Dynamics, customizing Dynamics per client requirements, using ETL tools and migrating data from ERM to CRM. Creating custom fields in entities, mapping entities and building relationships between them were also handled. Key roles covered defining new operational reports for business through CRM tool and coordinating with over 5 developers for data migrations, reporting and database administrations. Working with business users was done to manage ongoing enhancements of codes and web services.

Contributions in other jobs involved migrating data from Salesforce to Dynamics CRM and customizing the PSA module. Aside from writing SSIS packages for all entities, all data were migrated from Salesforce to CRM. Extensive customizations and JavaScript work were carried out. Custom entities, fields, mappings, timecards and service balance created. This individual oversaw the company’s requirements, deployment, testing and deployment of CRM projects. Heavy Dynamics customizations were managed, along with workflows, plugins and entities. Functions covered designing and developing CRM solutions with MS Dynamics, along with monitoring all project stages. The analysis and planning phase of the project were completed and a comprehensive fact- based report was delivered to management for decision making.

Would it be beneficial for your organization to employ an SAP consultant with experience working in manufacturing, cosmetics and steel industries? Educational qualifications involve Bachelor of Technology in Mechanical Engineering and Master of Business Administration. Technical skills consist of SAP SCM 7.0 APO, SAP PP, SAP APO DP – execution, analysis, error monitoring, as well as integration of SAP APO SNP with SAP APO PP/DS.

Serving in a manufacturing company as an SAP consultant, roles and responsibilities were resolving incidents that occurred in production system in the domain of SAP production planning, and demand planning. Part of the job was to work on enhancement to build custom functionalities based on specific business requirements. Environments: SAP SCM 7.0 and SAP ECC 6.0.

As an SAP consultant in a cosmetics company, guided and resolved PP/DS related issues for plant, as well as worked as the first point of contact for any issues related to PP/DS. Other duties were integrating ECC PP Master Data & Transaction data with APO using CIF, as well as doing capacity planning & leveling in PP/DS. Additional tasks were analyzing results in Product View, Planning Table and DS Planning Board, etc., as well as alerting monitoring and exception processing. The job was to configure Optimizer for business process in PP/DS, perform batch job monitoring, as well as resolve CIF Queue issues and consistency check. Environments: SAP SCM 7.0 and SAP ECC 6.0.

Could your organization use a CRM consultant with NetSuite CRM as well as experienced in software, digital media and business services industries? Technical proficiencies cover NetSuite CRM Financial, NetSuite SuiteWorld, NetSuite SuiteScript, QuickBooks Pro, Workday, PeopleSoft and BlackLine. Educational attainment includes BBA Accounting and BBA Finance.

Primary tasks of this CRM consultant included managing full-scale implementations to/from NetSuite ERP/CRM financial system, as well as working with clients’ executive management teams to provide unique technological and accounting experience to best construct layout of new financial system. Fully customizing different NetSuite products, modules and security roles was done to meet client/industry-specific system needs for both the IT and finance departments. NetSuite education was continued and NetSuite SuiteWorld was attended annually to ensure ability to serve as clients’ NetSuite resource. One of the key roles covered collaborating with internal departments and third- party vendors to maintain proper functionality of networks, hardware, software, and code, including NetSuite SuiteScript. Utilizing relationship with NetSuite Directors as a long-time user was done to provide them with valuable insight on how to improve NetSuite products and modules.

Contributions involved directly supervising the accounting manager, bookkeeper and intern for a national sales firm and internet marketing agency, in addition to designing and implementing an entirely new compensation structure for sales, administrative, and executive staff members including revisions on base pay, commissions, PTO policies, and bonus plans. This was to properly incentivize personnel. This individual served as project manager of a $750,000 office space build out, established an expenses budget, chose vendors and ensured legal compliance throughout various stages of the process.

Could the future success of your organization be helped by this SAP consultant with experience working in metal, manufacturing and automotive industries? Educational attainment is composed of Bachelor in Science and Master in Science. Technical skills include SAP CRM, SAP R/3 4.7 (C), ECC 5.0, and ECC 6.0.

Contributed to the organization’s success by working as an SAP SD/LE functional consultant for global implementation project, as well as working at client location and gathering the requirements in SD/LE/FT area. While employed as SAP consultant in an aluminum producing company, responsibilities included giving presentations to client on best practices in SD and LE, as well as future TO-BE process on MTO, MTF, Return/Claims, Contract Management, Foreign Trade and shipment cost calculations. Moreover, identified the Gap’s in SD/LE area, as well as worked on process design document and requirement list.

Supported organizational goals and objectives by working as an SAP SD/LE functional consultant for global implementation project, as well as preparing AS-IS document and TO-BE process documents. Serving in a steel manufacturing company as SAP consultant, was involved in business blue printing document preparation. Some of the tasks were working at client location and gathering the requirements in SD/LE area. Furthermore, gave presentations to client on best practices in SD and LE and future TO BE process on inquiry, Quotation and Order Management such as MTO, MTF Return/Claims, Contract Management, Foreign Trade, shipment and shipment cost calculations.

Would a detail-oriented functional consultant with experience working in IT services, waste management and chemical industries fit in your organization? Educational background is composed of MBA – General Management with Information Technology. Technical skills consist of MS Dynamics CRM, Salesforce CRM and SAP CRM. Middleware skills include SAP PI/XI, TIBCO and Mulesoft.

Some accomplishments included leading the blueprint discussions and requirement gathering sessions for mySAP CRM Lead, Opportunity and Quote-to-Order-to-Cash areas of Sales Order processing using Interaction Center (IC) WebClient. As a functional consultant in an IT services company, successfully completed initial prototype and walk through for CRM sales and IC WebClient sales scenarios. The scope of the project was to integrate mySAP CRM Customer Interaction Center with SAP SD. The Business Scenario of this project was to create Opportunities, Activities, Quotations and Sales Orders through SAP CRM and the CRM Sales order will be replicated in SAP ECC as Sales Contract for Billing and Accounting.

Shared expertise by conducting requirement gathering workshops for New Mexico and Houston and configuring SAP’s playback system to demonstrate SAP Best Practice Waste Management business scenarios. Acting as a functional consultant in a waste management company, involved in Business Partner (BP) and Contract Account, Contract Data Mapping sessions to Map MAS data to SAP and trained WM Data Conversion Team to understand SAP fields and usage. Furthermore, created Business Process Diagrams (BPDs) for gathered requirements and uploaded BPDs to Solution Manager.

Would a detail-oriented solution consultant with experience working in software, commercial services and financial services industries fit in your organization? Educational attainment is composed of Bachelor of Science in Accounting and Master of Business Administration with Finance concentration. Professional certifications involve NetSuite + Oracle Software Sales MVP and 3x NetSuite Certified (SuiteFoundations, Certified ERP Consultant and Certified Administrator). Software skills involve NetSuite CRM, Oracle, Microsoft Dynamics GP and Intacct.

Some accomplishments included designing, documenting and selling high performing, competitive end-to-end enterprise system architectures and implementation methodologies. While employed in an application software company as a solution consultant, managed a team of internal functional and technical experts to design and sell end-to-end cloud CRM solutions. Also, led the creation and presentation of Statements of Work to strategic customers, as well as worked with internal strategic initiatives to develop NetSuite’s new agile implementation methodology, SuiteSuccess, for the Software Vertical. Moreover, acted as a services subject matter expert for the design, implementation, and sale of end-to-end NetSuite CRM solutions.

Shared expertise by establishing project charters and timelines client executive management to establish and manage implementations of global enterprise-level technology solutions. As a project manager/consultant in a technology software company, successfully led functional implementations of NetSuite solutions, and oversaw technical development efforts. Furthermore, implemented over 30 NetSuite instances, including the configuration of over 200 subsidiaries, for customers deemed as strategic by NetSuite global leadership.

Would it be beneficial for your organization to employ an SAP functional consultant with experience working in electronics and computer industries? Educational attainment is composed of B.Tech. in Electronics and Communication, as well as MBA (Marketing and Systems). The professional is a certified SAP SD Trained Consultant (SAP LABS) with knowledge in SAP CRM, SAP SD & SAP R/3, as well as adept at end- to-end development of applications using ERP systems (SAP) from requirement analysis to system study, designing, configuring, testing, de- bugging, documentation and excellent stakeholder management skills. Similarly, experienced with AS-IS and TO BE methodology in SAP Implementations.

Serving in an electronics company as an SAP SD functional consultant (SAP R/3 4.6-6), worked with business process owners and end users for process analysis, business blue print, configuration, customization, integration, testing, user acceptance test, and interface development. Other responsibilities were providing functional support for SD module, as well as configuring order types for customer inquiry, customer quotation, sales orders, and delivery orders and billing documents. This professional designed configured and tested enhancements for customer returns and pricing procedures, as well as worked extensively on third party sales process.

As an SAP SD functional consultant in another electronics company, investigated and worked on all the level 1 (critical) and level 2 production support tickets within the SLA. Moreover, was responsible for the configuration of pricing procedures, shipping and billing with integration to the MM, PP and FI modules. Some of the tasks were delivering continuous support for third party and custom made EDI system, as well as extensively worked on PGI, and delivery mismatch.

Does a functional consultant who is knowledgeable in Oracle CRM and Oracle Field Service, as well as experienced in IT and construction industries pique your interest? Technical knowledge includes Oracle CRM, Oracle Field Service, Oracle Quoting, Oracle Field Sales, Oracle Marketing, Oracle Install Base and Oracle Order Management. Educational background includes Bachelor of Technology (Production).

Major responsibilities of this functional consultant included designing and implementing Oracle Quote to warranty, contract renewal, and call resolution flows. Key roles covered designing and implementing service contracts, field services, tele-services and iSupport. Enhancements in “tasks” tab were used to quickly enter part requirements and skills requirements. This individual managed the new profit margin cost report to capture costs, charges and the related profit margin at the service request level. The new “allocation” methodology for service contracts was implemented. Designing new commercial sales practice extract for service contracts and handling SIT, UAT test scripts design and execution were efficiently completed.

Another job covered implementing the Oracle CRM suite with the specific goal to capture leads, opportunities, quoting and marketing efforts, independently coordinating with business and delivering the accelerated implantation of entire quoting and CRM solution in a record time of 5 weeks starting from scratch to go-live. Tasks consisted of implementing CRM foundation, quoting and DQM, along with creating functional design, application configuration, business requirements, user acceptance and test documentation. Core competencies included Oracle applications implementation and support, applying knowledge of Oracle EBS/CRM global implementation, support and enhancement projects, as well as participating in multiple Oracle CRM and EBS implementations in multi- org/multi-currency scenarios.