Below are the 3 Business Analysts, 3 CRM Consultants & 5 Functional Consultants with various industry & CRM systems experience.The Thor Group® provides business analysts, CRM consultants and functional consultants with your industry & CRM systems experience on a consulting, contracting or direct hire basis.

How can your organization gain an advantage with the help of a business analyst who is skilled in Microsoft Dynamics CRM, Visio and SharePoint, as well as work background in manufacturing, computer and automotive industries? Technical skills cover Microsoft Dynamics CRM, Visio, SharePoint, Project, Visual Studio, SQL, Visual Basic and PL/SQL. Educational attainment includes Bachelor of Science degree. Aside from being Certified in Lean Six Sigma Green Belt, this individual is pursuing Project Management Professional (PMP) status.

While working for a manufacturing company, main functions of this business analyst involved strategic planning, IT governance, business analysis, project management, business process automation, security management, business management, development and technology. This individual collected business requirements, developed project plans, and project schedules for service delivery on multiple Business Process Automation (BPA), infrastructure and software development projects, reducing costs by 25% and improving service by over 40%. Business and systems analysis skills were used, along with troubleshooting skills to mine data and collaborating with operations on initiatives to reduce department customer incidents resulting in a 45% reduction in incidents from previous year.

Notable tasks included operational leadership, business analysis and data analysis used in ITIL processes providing technical documentation to users participating in a 45% reduction in incidents from previous year. Tracking operational issues for range of corporate applications was done to ensure quality of service and for analysis of operational data to produce lessons learned which drove new quality initiatives enhancing productivity. Areas of expertise included analyzing business operations and ensuring the accurate alignment of technology with business objectives, business analysis, cross system integration analysis, use case analysis and requirements elicitation.

Would a detail-oriented business analyst with extensive experience working in a health system and hospital network fit in your organization? Educational attainment is composed of Bachelor in Social Sciences/International and Masters in Information systems. Professional certifications consist of Salesforce.Com Certified Administrator 211 and Project Management Professional (PMP). Skills consist of Salesforce Cloud solution Integration, Salesforce and Oral Communication. Languages expertise involves ASP.NET, JavaScript, Notes Script, HTML, COBOL, SQL, ACUCOBO and C#.

Some accomplishments included working closely with on-site Sponsors, Stakeholders and Program Managers, including department liaisons to collect, elicit system requirement in order to manage system configuration and control the implementation and deployment of Salesforce Health cloud solution. Serving in a hospital network as a Salesforce business analyst, performed project planning activities related to discovery, scheduling, deployment and post-migration phases of the Salesforce automation marketing project that offer a solution that is patient centered. This was in order to increase client engagement and client enrollment by providing a 1 to 1 targeted personalized medical 360 view of the client profile and needs. Moreover, documented project documents such as scope document, WBS, WBS dictionary, schedule of activities, related to work activities, documented and formatted various Templates in Excel documents. This professional presented and facilitated workshops for product presentation, as well as assisted in the implementation of Tableau online.

Shared expertise by performing systems engineering and system analysis to produce system design models and system specifications, to implement solution into Salesforce health Cloud to offer a 360 view. Serving as a business systems analyst, worked closely with the clinical, business and IT team to implement Tableau Server so clients could turn data into critical information and knowledge that they could visualize and interpret in order to make sound business decisions. Furthermore, managed offsite and onsite team services.

Would a detail-oriented Salesforce administrator and business analyst with extensive experience in gathering business requirements, forming technical specifications and gap analysis fit in your organization? Core competencies include 3 years of experience working with Salesforce administration and development. Remarkable accomplishments include completing two full life cycle implementations and improvements to other implementations, as well as reviewing revenue stream of Service Department of a retail computer sales firm. Service Department revenue had not been considered important. This individual has tightened tracking of warranty periods and after-sales manufacturer warranty support plans. This specialist’s work resulted in significant increase in Service Department revenue stream and acknowledgment by senior partners of its importance to profit. Educational background is composed of MS, Mathematics and MBA, Finance. Certifications/associations include Salesforce Administration (ADM201) Certification and completed studies for the PMP Certification.

Some accomplishments included working on a project that involved moving patient services case management functionality from a legacy Pega BPM system to Salesforce, preserving the existing functionality as well as the look and feel as possible, as well as using the same touch points for external integration. The provision of Salesforce Service-Side expertise and the review of final solution for accuracy and viability were accomplished.

The job covered working with stakeholders, identifying requirements, designing and implementing fitting solutions. Designing marketing materials used in the Salesforce templates for the email campaign was also part of the job. Additional tasks comprised of sending two mass Salesforce email advertisements to 5K leads and handling all responses in Salesforce.

What can an Oracle CRM consultant with Oracle CRM, as well as work background in IT, business services and manufacturing industries bring to your organization? Technical specializations involve Oracle CRM, Oracle PL/SQL, Oracle SQL, Oracle BPEL, Oracle BPM and Oracle EDI. Educational attainment includes MBA (Information Systems) and a degree in Science.

Working with areas such as executing various reports in Oracle AP/AR module, sales analysis, sales by item, sales by transaction type, as well as working in BOM, WIP, INV Inventory, OM and PO module were some of the responsibilities of this Oracle consultant. Part of the duties covered working on reports using R12 Discoverer reports, EULADMIN, EUL, Business area, XML Publisher and BI publisher using RTF template, XML data, XSL elements & SQL expressions and Oracle Developer R12. This individual implemented discounting, Oracle Advance Pricing, modifiers, qualifiers and royalties. Skills brought to the table consisted of performing data extracts interface/conversion mapping, pre-production testing, and related documentation or deliverable in Oracle Financials, Oracle CRM/Service Contract, OLM/service contract billing, and Oracle Project Accounting. The job required using ODI to integrate with legacy and OIC module.

Other functions consisted of executing the upgrade to Oracle Apps release 12 (R12) from Oracle application R11i using optimum project team/time and resources, in addition to working for collecting customization percent information for RICEFW components for R12 upgrade and strategically migrating them to the new version. The job covered planning on the sequence of migration with correct DB/application versions and assisting in the testing of the pre-existing and new functionality in R12.

Could the future success of your organization be helped by this NetSuite CRM consultant with work experience in IT services, consumer discretionary and consulting industries? Educational background is composed of Bachelors in International Business and Marketing. NetSuite skills involve NetSuite CRM/ERP, Oder to Cash, Lead to Customer, Procure to Pay, Custom Financial Reports using NetSuite platform, Advanced Saved Searches, Data Migration, Open Air, SuiteFlow & SuiteAnalytics.

Contributed to the organization’s success by maintaining the NetSuite application for internal users, as well as supporting end user requests for new saved searches, reports, KPI’s, and dashboards. Monitored end-user usage of systems and tracked performance. While working in a consumer discretionary company as a NetSuite CRM consultant, worked on NetSuite OneWorld Financial Process Implementation and Opportunity to Invoicing automation using Workflow. Other tasks were creating custom forms, fields, lists and records, as well as advanced Saved Searches, Data Migration, SuiteFlow and SuiteAnalytics.

Supported organizational goals and objectives by configuring and implementing the following NetSuite Cloud ERP system such as Order Management, Manufacturing and Financials. Acting as a NetSuite consultant in an IT services company, did master data clean up, as well as migrated data into NetSuite (Customer, Item, Bill of Material, Sales Orders, Inventory, General Ledger, Vendors) using NetSuite CSV import files. Furthermore, set up accounting, inventory management & billing / invoicing.

How can a Microsoft Dynamics CRM consultant with work experience in certification institute, financial services and biotechnology industries help your organization? Educational background is composed of Bachelor of Technology and Master’s in Information Systems. Professional certifications consist of Microsoft Power Platform Functional Consultant. Has years of experience developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server, as well as years of experience in Microsoft Dynamic CRM technical and functional roles. Technical skills consist of Microsoft Dynamics CRM, ASP.NET, MVC, C#, AJAX, WPF, WCF, Web Services, C#, CSS, JavaScript, JQuery, XML and HTML.

Working with challenging issues such as implementing custom MS Dynamics CRM 365 plug-ins and workflows were part of this specialist’s work experience. Serving in a certification institute as a Microsoft Dynamics CRM consultant, performed Microsoft Dynamics 365 development within the power apps platform (power automate, custom entities, forms, workflows, business process flows, unified interface) Form Customizations Using JavaScript in MS Dynamics 365. Also, used MS Dynamics CRM SDK, WCF, XRM to interact with data from the CRM system. Other duties were developing dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine, as well as developing main view and single view dashboards as an extension of Dynamics CRM 365.

With a “can do approach” in the area of implementing custom MS Dynamics CRM 365 plug-ins and workflows, as well as forming customizations using JavaScript in MS Dynamics 365. As a Microsoft Dynamics CRM developer in a federal credit union, gathered business requirement, designed and developed business applications using Power Automate, Power Apps, Flow, PowerBI, and integrated the same with Dynamics 365.

What advantages can a functional consultant with experience in banking, transportation and telecommunications industries offer your organization? System proficiencies includes using SAP CRM, SAP HCM and SAP ECC, as well as ASAP Methodology, SQL and UNIX. The individual is an SAP HCM Functional Consultant with 5+ years of experience specializing in various human resources modules, as well as working on SAP ECC 5.0 and ECC 6.0 versions. Educational background covers Bachelor in Private Law.

As part of a global organization for knowledge, learning and innovation for poverty reduction, this functional consultant focused on using SAP HR. For personnel administration, responsibilities were developing enterprise structure to fit company needs including personnel area, personnel sub area, employee group and employee subgroup. Aside from maintaining and configuring the master data Info types, the job required maintaining payroll area and control records. Info type menus and info groups were created. Personnel actions and dynamic actions were maintained. In addition to changing screen modifications, the individual was in charge of maintaining features like NUMKR, ABKRS, PINCH and IGMOD.

With regards to time management, the individual created holiday calendars and factory holiday calendars. Other duties were defining break schedules, defining work schedules (daily, period, monthly), defining work schedule rules, generating monthly work schedules manually, and defining Abs. /Atten. Types as well as counting rules (T556C). The job also called for defining the absence quotas, defining base entitlement and selection rules, as well as generating absence quotas using RPTIME00 and working on comp off or overtime concepts.

How can a CRM functional consultant with work experience in private equity/financial services and IT services industries help your organization? Educational background is composed of Bachelor of Commerce and MBA in Marketing & Finance. Involved in complete life cycle implementation of the MS Dynamics CRM right from Requirement gathering, Gap-Fit analysis, Functional specification documentation, Solution design, UI configuration, Customization and Configuration, Functional testing, Review check with stake holders to End user training. Professional certifications include Microsoft Dynamics CRM 4.O Customization and Configuration. Areas of expertise consist of MS Dynamics CRM, TIBCO and MS Visio. Key accomplishment was winning Spot Award for the work done (Business Analysis & Testing) in CRM Project.

Working with challenging issues such as leading the Microsoft Dynamics CRM implementation project that would facilitate the client in building an efficient and effective contact management system for managing their private equity line of business were part of this specialist’s work experience. Modules implemented were Contacts Management, Opportunity Management, Relationship Management, Marketing Campaign and Outlook Integration. While employed in a private equity firm as a CRM functional consultant, responsibilities were interacting with client/Subject Matter Experts to have a clear understanding of the requirements and documented the same in form of Business Requirement Document. Also, prepared Functional Specifications and assisted in preparation of Data Requirements, as well as designed system Workflows to cater to the Business requirements.

With a “can do approach” in the area of assisting Project Manager during end-to-end project planning and implementation of projects covering proposals, effort & cost estimation, requirement analysis, activity sequencing, risk analysis, Quality Assurance and production rollouts have been career objectives. Part of the job was to work closely with technical team in the development process for the smooth functioning of the project and provided the required functional explanation. Furthermore, did the migration of the contacts data into the CRM system using MS Dynamics 4.0 built-in features.

How can an SAP consultant with experience working in utility, technology and oil/gas industries help your organization? Educational attainment is composed of Bachelor of Science and Master in Computer Applications (MCA). Has broad range of experience across industries and business processes, especially in Order to Cash (OTC), Plant Maintenance (PM), IS-Utility (ISU), Procure to Pay (P2P, Warehouse Management (WM), Finance (FI), Advance Planning and Optimizer (APO), IS-Media, and Production Planning (PP). Software knowledge covers SAP CRM, SAP APO & SAP ECC.

Working with challenging issues such as being involved in daily Scrum meeting to provide the daily work status, as well as development of web services to support OGE.com portal, were part of this specialist’s work experience. While employed in an electric utility company as SAP consultant, responsibilities/contributions consist of working on new construction development with work order creation and BP creation. Other duties were using work order user status configuration and mass update program for the work order.

With a “can do approach” in the area of working on performance tuning of the batch programs have been career objectives. While employed in a technology company as SAP consultant, key responsibilities/contributions were working on supply chain area to get the requested material availability date, quantity and confirmed material availability date and quantity. In addition, developed report in APO system to check request material availability date and confirmed material availability date from ECC.

What contributions could an SAP consultant who worked in nuclear, IT services and automotive industries bring to your organization? Has years of SAP experience, as well as hands on experience of working in 6 SAP projects, one of which involved 1 full life cycle implementation using ASAP methodology. Knowledge covers, SAP CRM, ASAP, and SAP Sales.

Challenges like developing output forms based on business requirements for sales orders delivery and invoices were successfully completed on a regular basis. While employed in a nuclear company as an SAP consultant, met with business process owners and departmental heads to identify new business requirement. Some of the tasks were configuring and testing process like service and maintenance contract, in house repair, repair at customer site and third party procurement in customer service. In addition, configured time-based revenue recognition linked to service contract, as well as designed billing plans like milestone and period billing which were attached to contracts and engineering to order processes.

Shared expertise by working in production support activity successfully meeting all SLAs, as well as monitoring the failures of Async transaction which came from Cisco and fixing those IDOCs. Serving as SAP consultant in an IT services company, worked with warehouse team members closely in order to deliver the goods on time, as well as generated reports for management and attended calls on daily status. Furthermore, fixed permanent solutions in order to stable the system, as well as worked on new design process and developments.

Could your organization use an Oracle technical consultant with Oracle CRM and Oracle Customer Online proficiencies, as well as experienced in consumer goods, manufacturing and aviation industries? Technical proficiencies cover Oracle CRM, Oracle ERP, Oracle Customer Online, Oracle Self Service Web Applications and Oracle Tools. Educational attainment includes Master in Computer Science and Bachelor of Computer Applications.

Primary tasks of this Oracle technical consultant included implementing Oracle Applications 11i (11.5.10), working with the development team mainly responsible for design and development activity from scratch for iStore and Sales Online implementations or customizations. Aside from serving as the technical consultant for iStore (JTT) and Sales online using OAF Extension customizations, an additional role involved process mapping, gap analysis, module design and implementation of iStore. Key roles covered customizing the Customer OAF page according to the business requirements for Sales Online, while also managing the process of the setup and configuration of iStore. The customization of the iStore product presentation at the category and item level was completed.

Contributions involved creating the custom section (home) and product display templates, customizing checkout (payment and billing information and inserting the footer on landing page and product catalog pages). Other skills included Oracle 11i CRM, which involved solution design, implementation and customization of CRM Foundation, CRM HTML Administration, OA Framework extensions, iStore, Install Base, Field Service, Oracle Sales Online, Oracle Customer Online, Quoting and MSCA Modules. Expertise was also in customizing Oracle Self-Service Web Applications (SSWA) with a detailed understanding of the architecture and framework.