Below are the 6 IT Support Analysts/Helpdesk Specialists, 4 Software Trainers & 3 Software Implementation/Systems Analysts with multiple systems & industries experience. The Thor Group® provides IT support analyst/helpdesk specialists, software trainers and software implementation/systems analysts with your systems and industry expertise on a consulting, contracting or direct hire basis.

Would hiring an IT support analyst with experience working in building materials and manufacturing industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Computer Science. Professional certifications include A+ Certified, Linux BASH Shell Scripting Certificate, ExpertRating Computer Technician Certificate and ExpertRating Linux Certificate. Software knowledge consists of MS Dynamics Navision, Scripting (Batch Files, AutoIt, BASH Shell, PowerShell), Benchtest Software (PCCheck, PassMark, PCT), BIOS Updates/FW Upgrades, Setting up VPN’s (OpenVPN), Remote Desktop (WebEx, Windows RDC), and VNC (TightVNC, UltraVNC).

Acting as an IT specialist in a building materials company, provided support for POS terminals running on MS Navision. Part of the job was to set up new computers, printers, etc., troubleshooting computer hardware, Office 365 issues, Phone systems, printers, connectivity problems and POS issues at the corporate office as well as all the store locations. Some of the tasks were troubleshooting iPhone/iPad issues, setting up email and apps, as well as setting up new users in Active Directory, new accounts on computers and new email/Exchange accounts.

While working for a manufacturing company, provided technical support for various systems, software, and hardware. Other duties were troubleshooting network, PC hardware, iPhone/iPad hardware, and email (Lotus Notes). Furthermore, managed user permissions via Active Directory, as well as used ServiceNow for ticket tracking/routing.

Could the future success of your organization be helped by this IT support analyst who is adept in Epicor with work background in real estate and software industries? Technical experience involves Epicor ERP, BPM’s, BAQs, Dashboards, Trackers and iScala. Educational background includes BS Computer Science, as well as courses in .NET Specialization, VB.NET, Web Designing and Information Technology.

Responsibilities of this IT support analyst included designing desktop and web-based application using .NET technologies and web services, as well as developing BusinessObjects, middle tier components and Windows services in C# or CSLA Framework. Duties consisted of providing support for existing applications and developing in-house application MQS (Master Quotation System), BOM (Bill of Material), HRMS (Human Resource Management System) which included LMS (Leave Management System), BTS (Business Trip Approval System) and Overtime Approval System. The job entailed providing user assistance related to the Epicor Client Applications.

Skills brought to the table involved Epicor user account creation, authorization, customization and reports deployment. Key roles involved developing and maintaining test data or repositories. This individual handled Epicor integration with 3rd party and customized applications. User assistance was provided for attendance and pay processing sector payroll through web base application Time Check and iScala.

Could the future success of your organization be helped by this senior solution consultant/ IT support analyst who worked in consulting, HVAC and health IT industries? Educational background involves Associate’s Degree and Bachelor’s Degree in Industrial Engineering. DBA skills are composed of Oracle RAC, Exadata, MS SQL, MS PDW, Sybase ASE, Sybase IQ, Teradata, Informix, DB2, PostgreSQL and Progress. Additional expertise includes NoSQL (HBase, Cassandra, MongoDB, CouchBase) as well as middle tier and messaging developer (C/C++, Java). Professional certifications consist of Certified Information Management Professional, Informix Warehouse Accelerator and Certified Teradata 12.0 Professional certifications.

Contributed to the organization’s success by serving as a PIM (Product Information Management) Ecommerce solution architect with InRiver PIM. While employed in a consulting company as a senior solution consultant, functioned as a technical lead for digital transformation projects, NetSuite (Cloud ERP) API developer and integrator. As a DW, BI, PIM architect in an HVAC company, performed as a lead data architect, with tasks of designing Data Warehouse, BI and PIM. Some of the duties were centralizing audit log design and development, writing complex SQL,TSQL codes for ELT/ETL and for reporting, as well as integrating with Oracle ERP (Finance and Manufacturing, Order Management System).

Supported organizational goals and objectives by architecting data and application solutions for billing and invoicing business processes of Surescripts HIE (Health Information Exchange) and EDI X12. While working in a healthcare IT company as a consultant, converted legal contracts (unstructured data) into structured business application and created automated billing as well as invoicing solutions. The billing application deployed on Oracle 12c and invoicing or metering solution deployed on Cloudera Hadoop, HBASE and Spark. Some of the programming languages that were used were Oracle PL/SQL, Scala, Java API, .Net., Oracle Enterprise Data Quality and ODI.

Would hiring an IT support /helpdesk analyst with experience working in electronics, telecommunications and computer software industries help meet the needs of your organization? Software expertise is composed of Microsoft Dynamics CRM, Microsoft O365, SharePoint 2010/2016, Active Directory, Microsoft Exchange 365, Remedy, Cherwell, and Salesforce Ticketing Systems. Professional certifications include CompTIA Security +. Educational attainment consists of Bachelor of Science in Information Systems Security.

Acting as an IT support in an electronics company, resolved issues related to Windows, network connectivity, as well as problems associated with software and hardware errors (Laptops, Desktops, Tablets and mobile phones). This specialist resolved all level I and II desktop support requests, application support, software /system updates and E-Mail (Exchange 365), Microsoft Outlook. Also, worked on combination of phone and remote support requests via LogMeIn, TeamViewer and Microsoft Remote Desktop management platforms. Moreover, maintained Active Directory’s OUs and Policies, Domain Accounts and fulfilling requests for provisioning/de-provisioning accounts, adding accounts, password resets and their prospective membership groups assigned duties.

While working for a telecommunications company as a technical support, supported Windows-7 & 10, POS Terminal functions, troubleshooting Credit Card devices, Receipt printers and Dell printer devices, along with uninstalling / reinstalling application drivers and software. Additionally, received inbound calls from an IVR system based on routed issues (email, network connectivity), accessing applications in a fast-paced environment and effectively documented issues in Remedy ticketing system. Furthermore, assumed responsibility for solving customer problems while ensuring customers’ expectations are met, if not exceeded.

What can an IT helpdesk specialist with specialization in Epicor ITSM and MS Dynamics Great Plains, as well as experience in manufacturing, banking and airline industries do for your organization? Technical competencies consist of Epicor ITSM, Great Plains, Java, AS/400 and Sprint. Educational background includes coursework in Computer Engineering Technology.

Responsibilities of this IT helpdesk specialist were composed of providing 2nd level remote support using Dameware, for remote users and providing mobile technical support at all manufacturing locations. The inventory of newly deployed systems in Win 7 Migration and Legacy equipment was done using Epicor ITSM. End user support was provided for MS Outlook, using Mimecast Email Archiving System. The connectivity of local end user systems to Proprietary SharePoint Intranet Server was supported. Duties involved configuring the FedEx Software and shipping scales for the shipping department, along with configuring, adding, moving, phone extensions and voicemail for analog NEC phones/ phone lines.

Aside from providing end-user malware, virus protection, removal, Malwarebytes, Symantec and Avast Kaspersky, other functions included configuring and deploying Dell, Hewlett-Packard-Compaq, Viewsonic, Acer, Cisco, NEC, Konica and Lexmark. Responsibilities involved opening, updating and closing trouble tickets, assignments and incidents through ITSM. This individual backed up and recovered important user data, from damaged, corrupted or legacy PCs. Mac issues were diagnosed before third party hardware repair. Skills consisted of building and rebuilding user PCs & notebooks using a proprietary software package on Image Server. Vendor onsite repair of end user PCs network printers, copiers and network plotters were managed.

Would a detail-oriented IT helpdesk specialist with work experience in software, retail and power systems industries fit in your organization? Educational attainment is composed of Bachelor of Science in Computer Science. Computer skills involve JD Edwards and SAP.

Some accomplishments included resolving external client complaints regarding proprietary medical IT software (PACS/RIS), a national client base of over 600 small to mid-sized organizations. Serving in a software company as an IT helpdesk specialist, troubleshot network and connectivity issues as indicated by proprietary monitoring software (iTivity), as well as processed all incoming email requests and escalations sent by both end users and remote monitoring software. Also, used extensive data entry for complex issues which required escalation being detailed and concise, as well as did helpdesk on-call 24/7 for critical issues on a rotational basis (7am-8pm for phone coverage).

Shared expertise by resolving shipping issues and processing refunds based on product returns along with placing new sales through JD Edwards. Serving as a customer service representative in a retail company, followed up and processed all customer support related emails in addition to the high call volume. Software used were JD Edwards/Microsoft Outlook/Microsoft Excel.

How can your organization gain an advantage with the help of a team lead and senior PeopleSoft training analyst who is skilled in PeopleSoft FSCM and Cerner Millennium with background working in a university hospital, a general hospital and medical centers? Technical competencies involve PeopleSoft FSCM, Cerner Millennium, CPOE, PowerPlans, PowerNote, Medication Reconciliation, Depart Process, Problems and Diagnosis and mPages. Educational attainment includes Bachelor of Science Degree in Psychology, Nursing Degree (Licensed Nurse), Corporate Clinical Trainer and Senior PeopleSoft Trainer. This individual is Epic and Cerner Credentialed.

One of the main functions of this team lead and senior PeopleSoft training analyst included training executive leaders and subordinate staff on PeopleSoft version 9.1/9.2 modules: FSCM, Requisitions and HCM. Train the Trainer sessions on adult learning styles, public speaking techniques and classroom management were efficiently carried out. Assistance was provided with training and content development using Excel, storyboard and Microsoft Word. Providing at-the-elbow support in the training lab and providing helpdesk assistance during the go-live periods were all part of the duties competently performed on an ongoing basis. This individual handled UPK development using Topic Editor. PeopleSoft was accessed using Oracle Taleo.

Skills brought to the table consisted of providing quality and compassionate patient care to medical surgical, telemetry, and obstetrics as well as gynecology patients. Medications were administered and clinical reaction and outcomes were observed. Duties involved providing ongoing Epic support for go-live implementation and providing elbow to elbow support to physicians, nurse practitioners, nurses, MA’s and front office staff. Troubleshooting and resolving Epic Software and build issues were completed as they arise.

How can your organization gain an advantage with the help of a trainer who is adept in QuickBooks, with background working in government, banking and media fields? Technical competencies involve QuickBooks, Photoshop, Illustrator, InDesign and HTML5. Skills also include Training Facilitation and Language Translation as well as Interpreting. Educational attainment includes Bachelor of Business Administration and Marketing.

Serving in a county library system, one of the main functions included facilitating 35 classes with up to 12 students each every month. Subjects covered Word, Excel, PowerPoint, Photoshop, Illustrator, InDesign, HTML5, and QuickBooks. Scheduling classes and updating the attendance on database were all part of the duties competently performed. Foreign students were oriented on the English-learning software every week and patrons were assisted in the library to keep traffic under control. This technology trainer produced engaging marketing materials to promote classes and generate traffic. Consistent satisfactory feedback was received from students and management regarding instruction performance.

One of the skills consisted of facilitating technology learning for students of diverse age and background. Initiating contact and delivering proprietary software training and technical support to clients over the telephone were included in the list of duties. Key roles covered performing operating system and browser configuration, as well as software updates and password resets, averaging 40 daily calls. Coordinating four training rooms, audiovisual technology, catering, presentations and speakers for business events of up to 200 attendees daily was also completed. A total of $6,000 was saved annually by introducing a digital asset tracking system.

Does a trainer who is knowledgeable in Sage 100 and Salesforce, with experience in education, software and marketing industries pique your interest? Technical knowledge includes Sage 100, Salesforce, SQL and Android. Areas of expertise cover training delivery, curriculum development, technical support, presentation, sales presentation and presentation design. Educational background includes B.Mus. in Performance/Instrumental Music. Certifications/licenses cover: Technical Certification and Trainer Certification as well as A+ Certified.

Major responsibilities in a software company included installing, configuring and supporting proprietary barcode scanning and label printing software for iOS, integrated with Sage 100. Staff Training for Sage 100 integration was conducted. Key roles covered troubleshooting operations and connectivity challenges related to Active Directory, TCP/IP, ODBC, DNS, Windows services, firewall and antivirus settings, as well as printer configuration accessed by GoToAssist, Team Viewer and Remote Desktop (RDP). All cases were documented using Sugar CRM.

This individual was a staff trainer and curriculum author for nationwide sales field staff. Demonstrating operation and benefits of the Client IQ Patient Satisfaction Response System was part of the assigned tasks. The job covered presenting sales demonstrations of Infinite Campus Student Information System and Learning Management System (SIS/LMS). The staff was trained in handling Microsoft Office Suite and Tablet PC applications.

Does a trainer with experience in business management services, manufacturing and real estate industries pique your interest? Technical knowledge includes Sage MAS 90/200 and QuickBooks as well as various accounting programs. Educational background includes Bachelor’s Degree in Communications/Journalism Department – Emphasis on Business Marketing and Technical Writing, including accounting courses. This individual also has Sage MAS 90/200 Certified Instructor Courses (Exams and Certifications in MAS 90/200 Accounting Modules, Distribution Modules, Inventory Management, System Administration, Installation and Implementation).

Major responsibilities in a business management consultancy services company included providing consulting services and training to client organizations for all aspects of Sage MAS 90 and Sage 200, including initial program installation and set-up, upgrades, training in one-on-one and group settings, problem analyzing and solutions recommendation. This individual was Sage Certified consultant and trainer for general ledger, accounts payable, accounts receivable, payroll, library master and system administration, including program security, Crystal Report writing, data importing into MAS through the Visual Integrator module, Data File Structures, Inventory Setup and Control, as well as Sales Order Processing and Purchase Order Processing. Manufacturing process control including bill of materials, work order and material requirements planning was part of the job.

The job covered financial report writing with FRx, budget projections, implementation of projects for website integrations and sales order processing, apart from data input screen customizations, inventory control and bar coding, hardware and printer set-up as well as point-of-sale software integration. This specialist trained and consulted to the CFO’s, accounting staff and IT managers of client organizations.

How can an implementation analyst who is knowledgeable in QuickBooks, SAP and Peachtree/Sage 50 with background working in business services, retail and banking industries fit within your organization? Technical specialties cover QuickBooks, SAP, Peachtree/Sage 50, ADP, Lawson, Clarity, Ceridian, Navision, SharePoint and EasySpread. Educational attainment includes Business & Accounting, as well as Nursing and Psychology. This individual obtained a Certification in Six Sigma Blackbelt.

Duties of this implementation analyst covered creating data mappings and transaction workflow documents, showing exactly how every field of information will be converted. Examining the client’s processes, forms and reports, as well as determining the operational needs was part of the job. The documents and deliverables were gathered. Running test scripts with various data to see how new or customized transactions process are, along with coordinating and conducting readiness review were some of the functions. Other tasks involved directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports, in addition to customizing the FIS software through the use of authoring tools to meet individual customer needs.

Throughout the project, this individual provided expertise to answer questions and guide the client in the use of the system. Key roles consisted of acting as an on-site resource during conversion, answering questions, as well as troubleshooting problems as they occur. Key roles consisted of supporting the implementation of new procedures and conducting last minute training if necessary. Accomplishments involved reducing A/R aging from an average of 87 to 63 days in less than 7 months and establishing new credit criteria for new accounts.

What contributions could an implementation specialist who worked in IT services, software and web development industries bring to your organization? Educational attainment is composed of Bachelor of Science in Commerce, Major in Accounting and Masters in Business Administration. Technical training completed were Oracle CRM On Demand Administration Essentials Class Release14 (2008), Oracle CRM On Demand Advanced Analytics Workshop Release 14 (2008) and Oracle CRM On Demand Data Import Workshop Release. Professional certifications involve Oracle Fusion CRM: Sales Certified Implementation Specialist, Oracle CRM on Demand R16 Administrator Certification and Oracle CRM On Demand R16 Reports Developer/Analytics Certification. Technical skills involve Oracle Sales Cloud Release 4 to 11, Oracle CRM on Demand Release 14 to 17, Oracle/JD Edwards EnterpriseOne CRM 8.9, 8.11 and 9.0, JD Edwards EnterpriseOne Xe, 1.2 and 2.0 CRM (Youcentric), PeopleSoft CRM 8.9 and Onyx Customer Center Version 4.51.

Challenges like implementing products and technologies to meet post-sale customer needs were welcomed and successfully completed on a regular basis. Serving as an implementation specialist in an IT services company, designed, validated and presented Oracle’s software as a service solution to include product concepts and direction. Additionally, specifically developed and implemented software solutions to solve complex technical and business issues. Moreover, provided user requirements definition and transformed functional software requirements into detailed designs.

Shared expertise by managing functional or technical aspects of multiple strategic studies and undertaking large scale, complex strategy and design efforts. Moreover, participated in the preparation of project proposals, developed system and user documentation as well as trained end-users. Additionally, configured products and performed product configurations in addition to executing systems testing before moving to production.

Would it be beneficial for your organization to employ a systems analyst with experience working in IT services, education and engineering industries? Educational background is composed of Bachelor of Science in Computer Science. This specialist has experience in implementing Microsoft Dynamics AX versions 2.x, 3.x, 4.x, 2009 and 2012. Professional certifications involve Certified in Trading & Logistics for Microsoft Dynamics AX 3.0. Technical knowledge includes Microsoft Dynamics AX, Data Warehousing and Data Mining using Microsoft OLAP Visual Basic 6.0, Visual Basic .NET, Microsoft SQL Server 2000, 2005 & 2008, UNIX, Windows 2000, 2003, and 2008 Server.

Serving in an IT services company as systems analyst, performed installation of configuration of the application suite for Dynamics AX 2009 and 2012, as well as execution application upgrade from Dynamics AX 4.0 to 2012. Additional responsibilities were implementing customizations in Dynamics 2009 and AX 2012, evaluating the feasibility of customization requests, as well as estimating the time required for application customization support end clients at post go live.

In another IT services company, implemented outsourcing of Microsoft Dynamics AX for Microsoft Partners in Canada, USA and England. Part of the job was to work directly with Microsoft Dynamics AX client. Furthermore, prepared technical and functional documents for customizations and the standard application.