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IVR / CTI Implementation 

In early 2004, a national company was starting their IVR/CTI implementation project to automate/standardize their Interactive Voice Response and Computer Telephony Integration. Along with their chosen vendor, they came to Thor for quality consultants for their Edify, Genesys, Nuance, Aspect and Witness solutions. With our wide range of experienced consultants, Thor was able to fill the gap and help put the project back on schedule, resulting in a $4M annual savings to client.