An internet-based banking solutions provider helps community financial institutions grow their businesses and become more financially viable with an on-line banking presence. Prior to partnering with Thor, the client company experienced an average of 30% downtime. Consequently, this both increased their customer service costs and reduced their client’s return on investment.

The client company was operating with AIX (IBM) and Solaris (Sun) operating systems. However, they did not have the talent to manage the systems effectively. Pre Thor, both operating system levels and patch levels were in disarray. They needed solid Sun Solaris talent to learn the entire system end-to-end, then to improve all aspects of the IBM AIX Servers.

Using our in-depth consultative approach to identify business challenges and recommend matching business solutions, Thor developed a team consisting of a Data Center Manager, Network Engineers, Unix System Administrators, Graphic Designers, Technical Writers, and Browser Support. Thor partnered with the client company to accomplish three on-source solutions. First, Thor standardized all AIX platforms. Second, Thor established a baseline system. And Finally, Thor replicated the baseline system throughout the data center.

By partnering with Thor, the client company now has a viable commercial product that is available 7 days a week, 24 hours a day with minimal interruption of service and maximum uptime. Well over 350 financial institutions are pleased with their product and services.

Our business solution resulted in a factorial increase in uptime from 70% to 99.8%.