An internet-based banking solutions provider helps community
financial institutions grow their businesses and become more financially
viable with an on-line banking presence. Prior to partnering with Thor,
the client company experienced an average of 30% downtime. Consequently,
this both increased their customer service costs and reduced their clients
return on investment.
The client company was operating with AIX (IBM) and Solaris (Sun) operating
systems. However, they did not have the talent to manage the systems
effectively. Pre Thor, both operating system levels and patch levels
were in disarray. They needed solid Sun Solaris talent to learn the
entire system end-to-end, then to improve all aspects of the IBM AIX
Using our in-depth consultative approach to identify business challenges
and recommend matching business solutions, Thor developed a team consisting
of a Data Center Manager, Network Engineers, Unix System Administrators,
Graphic Designers, Technical Writers, and Browser Support. Thor partnered
with the client company to accomplish three on-source solutions. First,
Thor standardized all AIX platforms. Second, Thor established a baseline
system. And Finally, Thor replicated the baseline system throughout
the data center.
By partnering with Thor, the client company now has a viable commercial
product that is available 7 days a week, 24 hours a day with minimal
interruption of service and maximum uptime. Well over 350 financial
institutions are pleased with their product and services.
Our business solution resulted in a factorial increase in uptime from
70% to 99.8%.