A major healthcare company in Southern California
was on a mission to reengineer their complete infrastructure and business
applications on a company-wide enterprise level. They needed to standardize
businesses across California, Georgia, Missouri, Massachusetts and more.
They had been using Big 4 consulting companies and system
integrators to spearhead the projects for two years. Unfortunately,
their budget could not account for the Big 4 consulting,
and they needed to find a more cost-effective solution with the same
or better quality to get these projects completed on time and within
The client company was running various IBM, RS6000, MLF and HP9000 platforms.
The integration of these systems was only the beginning of the challenges
that they faced. The client needed to streamline processes that varied
from claims processing to IVR/CTI implementation to customer facing
Using our in-depth consultative approach to identify business challenges
and recommend matching business solutions, Thor developed a team of
Healthcare project managers business analysts, developers and architects
with prior Big 4 consulting experience to address all of
our client companys needs. The service rate of our consultants
was 30-40% less per hour than the Big 4 consultants the
client was previously using.
Thor completed the systems integration and claims streamlining project
on time and within budget. In fact, our services up to this point resulted
in a savings of $2.3M over the duration of the project.
Continuing our legacy of providing a more cost-effective alternative
to traditional consulting, we began to aid our client on their IVR/CTI
implementation project with a goal of automating call flows electronically,
thereby increasing efficiency in the workplace and helping their customers
get answers faster. With Thors active presence in related user
groups and connection to vendors, Thor created a team of quality consultants
for their Edify, Genesys, Nuance, Aspect and Witness solutions. Thors
average bill rate was $170 less per hour than their current System Integrator.
This IVR/CTI solution was projected to save them over $4M on the project.
In addition to this project, Thor successfully supported a Call Care
Browser used to improve customer service. This project provided a single
unified information system that allowed all of its business units to
share healthcare, benefit and provider data through common applications
while remaining in compliance with HIPAA. With Thors management
support of this project, cost savings were over $2M.
Thor continues to provide innovative business solutions, saving this
client money today.