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IVR / CTI Deployment 

Due to Thor's successes with the claims processing team at a major healthcare company, we were called in for an IVR/CTI project. The IVR/CTI project will automate call flows electronically, which helps customers get answers and complete their job in less time. Thor's average service rate was significantly less per hour than that of a System Integrator. This IVR/CTI solution is projected to save them over $4M on the project.