A search made simple ISP pioneered an
online marketplace that brings consumers and advertisers together in
the most efficient and effective manner possible. Moving towards success,
this busy company needed to implement a help desk to ease consumer questions.
Having no prior experience with this, they came to Thor for help.
Using our in-depth consultative approach to identify business challenges
and recommend matching business solutions, Thor developed a solution
that addressed all challenges for creating a successful helpdesk within
the organization. Thor set up policies and procedures; hired, trained
and groomed talent; set up and analyzed call volume and service levels;
provided up to the minute traffic and usage reports; and identified
and isolated networks, hardware, and software problems before they jeopardized
Three years later, this company announced that they were expanding their
business model into an international arena by establishing and building
an international presence for advertisers and consumer affiliates throughout
the world. In a few short years, they have established an online marketplace
that has changed the way consumers and advertisers come together on
the web. Our help desk model continues to support their users.